Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Team Overview:

The Markets Operations Business Intelligence & Process Re-Engineering Team drives transformational change within Operations’ processes and functions through the combination of data analysis and optimum process design. 

We partner closely with our Operations teams to design and deliver Target Operating Models through automation, leveraging both Low Code Solutions and Core Technology platforms.

Our goal is to deliver best in class re-engineering solutions to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement.

Responsibilities:

• Take a leadership role in creating and driving solutions for continuous improvement

• Responsible for implementing various Transformation related projects/use cases using low code tools like Appian, Xceptor, and other BPM tools

• Ensure creation of project plan, stakeholder management plan, acceptance plan, and central project issue log

• Identify key stakeholders who will participate in project scope definition. Identify, document, and understand project dependencies.

• Establish project communication needs and support creation of project communication plan

• Adhere to PM methodology, all mandated Citi procedures, tools, and standards

• Coordinate the operational and IT development teams to adhere to the projects scope and ensure execution of the UAT plan

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• Performs other duties and functions as assigned

Qualifications/Must Have Skills:

• Relevant financial experience

• Understanding of low code applications such RPA, Data Transformation Tools and Workflow Automation Platforms

• Technical understanding of core processes and business lines within Market Operations e.g. allocations, reconciliations, confirmations payment processing etc. 

• Track record of identifying and executing automation opportunities

• Understanding of both agile and waterfall project execution

• Ability to multitask and adapt to dynamic and rapidly changing work environments

• Has the ability to operate with a limited level of direct supervision

• Highly organized and effective communicator

• Can exercise independence of judgement and autonomy

Education:

• Bachelor’s/University degree OR relevant experience

• Master’s degree would be beneficial, but not essential

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting