Senior IT Support Specialist

Universität Basel

Universität Basel

Key information

  • Publication date:

    01 July 2024

  • Workload:

    80 – 100%

  • Contract type:

    Unlimited employment

  • Language:

    English (Fluent)

  • Place of work:

    Basel
The Institute of Molecular and Clinical Ophthalmology Basel (IOB) seeks a qualified and highly motivated Senior IT Support Specialist to support its IT Services and user community. The successful candidate will help support and manage a modern, cloud-based IT infrastructure and a heterogeneous environment including workstations used for data analyses and computers connected to scientific instruments for data acquisition.

IOB is a research institute combining basic and clinical research. Its mission is to drive innovations in understanding vision and its diseases and develop new therapies for vision loss. It is a place where your expertise will be valued, your abilities challenged, and your knowledge expanded.

Your position

  • Ensure security and data protection compliance of the IT Services and systems along with other relevant IT devices.
  • Install, configure and maintain computer endpoints (macOS and Windows), peripheral devices (printers, multi-vendor video conferencing systems, etc.).
  • Provide user training, guidance and support to end users, manage IT support tickets, and maintain records/ logs of resolutions and fixes.
  • Directly contribute to the resolution of non-routine technical problems.
  • Interact with laboratory personals, group and technology platform heads, administration and academic partners to support their activities.
  • Create and manage user and administration documentation to facilitate effective knowledge transfer to both the IT team and the user community.
  • Support and contribute to the further development of the institute's IT Services.
  • Lead IT infrastructure projects, including collecting user requirements, planning and direct implementation
  • Manage Azure Active Directory, Azure Autopilot deployment and define, create and modify the Intune management policies to ensure endpoint compliance.

Your profile

  • Degree in Computer Science, Engineering, or the equivalent relevant experience; IT certification is an advantage.
  • In-depth understanding of and experience with diverse computer systems and networks; macOS and Windows endpoints along with Linux and Windows server deployment in a VM environment.
  • Minimum 8 years proven experience as an IT Support Specialist or equivalent; experience in research setting or degree in the natural sciences is advantageous.
  • Minimum 5 years proven experience working with and supporting macOS and Windows endpoints.
  • Minimum 5 years proven experience working with and supporting MS Azure and Google cloud products.
  • Minimum 3 years proven experience of leading a team and IT management skills
  • Strong customer orientation with outstanding communication and problem-solving capabilities along with excellent time-management.
  • Good knowledge of internet security and data protection principles.
  • You are a solution orientated, self-starter who can work on their own initiative and pursue issues to their natural conclusion.
  • Excellent communication skills in English (C1 minimum), user-friendliness and solution-oriented approach. The addition of German would be a plus. The addition of German would be a plus.
  • This position is hands-on and demands both an independent working style and an ability to interact comfortably with users of varying IT skills. Openness to innovative, non-traditional solutions is very important.

We offer you

IOB is situated in Basel, Switzerland, a city in the centre of Europe offering a great scientific and cultural environment. We provide an international and dynamic research environment with competitive compensation and benefits. IOB is an equal-opportunity employer.
Application / Contact

Interested candidates should submit their application in English (other languages will not be considered) via IOB's job portal: https://iob.ch/join-iob/open-positions .

Recruitment and selection will be done on an ongoing basis. For further information, please visit our website www.iob.ch.
Universität Basel
4051 Basel

Contact

  • Universität Basel

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