Parts & Services Supervisor - AMAC Aerospace
AMAC Aerospace Switzerland AG
Publication date:
13 July 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Basel-Stadt
Job Description
Your daily tasks & responsibilities
- Play a pivotal role in ensuring client satisfaction and maintaining strong client and vendor relationships
- Primary responsibility is to manage and nurture client accounts effectively
- Navigate challenges and deliver proactive solutions, build rapport with clients and internal teams, and contribute to the overall success of the Company
- Work closely with Completion and Maintenance Sales teams supporting the client requirements of post project delivery:
- Work closely with maintenance Sales and Key Accounts team supporting client requirements
- Work closely with “Post Completion Support” department to provide assistance for parts, services and AOG support
- Serve as a liaison between clients and internal teams to guarantee a seamless after-sales experience, while supporting clients throughout the year
- Client Relationship Management:
- Cultivate and maintain strong relationships with clients to understand their business needs and objectives
- Act as the main point of contact for parts and services sales enquiries, concerns, and escalations
- Selling & Purchasing Responsibilities:
- Responsible for optimal purchasing & selling as outlined in the company guidelines and processes
- Responsible that parts purchased and sold comply with the relevant air authorities “release to service“ documentation and traceability
- AOG Management:
- In charge of AOG duty coordination
- Ensure all client AOG “calls to action” are resolved to extremely high standard
- Communication:
- Provide regular updates to clients regarding orders, product enhancements, new features, or other relevant information
- Communicate effectively with internal teams to relay client feedback and advocate for necessary improvements
The expertise you have & skills you bring
- Bachelor’s degree in Business Administration, Aviation, Procurement, Marketing, or a related field
- Minimum 5 years’ experience in aviation within the account management domain, preferably in after-sales or customer support capacity
- Experience in trading aircraft parts, including various transaction types such as outright sale, repair management, exchange, loan transactions, and certification paperwork review
- Strong knowledge of vendor contract management, warranty handling, certification, and supporting documentation
- Ability to handle multiple high-stress situations
- Skilled in navigating challenges and effectively delivering solutions
- Familiarity with CRM software and IT tools
- Strong communication, interpersonal and persuasive skills
- Problem-solving ability and a customer-centric approach
- Fluent in English, both written and verbal
- Knowledge in French and/or German language would be an advantage
What we offer (among other things)
- Working in an owner-managed, young dynamic company with hands-on mentality
- Multifaceted, challenging and responsible position within an exclusive environment
- Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)
- Free on-site English lessons and individual further training and development opportunities
- Subsidised meals in our canteen, as well as parking spaces (or free shuttle bus transport) and other employee discounts (Fleets, Bars & Restaurants etc.)
- In case of relocation: support with relocation / work permit
- Corporate events like our famous annual Christmas Party and the summer BBQ
Apply
Does your profile match our requirements? If so, we look forward to receiving your
online application
Contact
AMAC Aerospace Switzerland AG