Executive Chalet Manager

Introduction

Chalet Zermatt Peak - Immersed in a simply breath-taking panorama taking in views
over Zermatt and the Matterhorn, Chalet Zermatt Peak is the epitome of elegance and style.

The privately-run chalet is laid out over six opulent floors and boasts five individually designed suites with floor-to-ceiling windows, deluxe double beds, ensuite bathrooms, a stunning wellness area with an indoor/outdoor whirlpool and views over the centre of Zermatt and across to the Matterhorn.

For the fourth straight year, Chalet Zermatt Peak has been awarded the World's Best Ski Chalet title at the World Ski Awards, recognised for its architecture, location and world-class food and service.

The Chalet has an official “5 Star” and “Boutique” rating from HotellerieSuisse.

Chalet Zermatt Peak welcomes guests from around the world and is open in both summer and winter.

Your profile

Requirements:

English and German (both written and oral) are essential; another European language is desirable but not essential

Graduate of the Swiss Hospitality Education Sector or similar graduate training

2 plus years of leadership experience in the luxury hospitality/chalet industry dealing with sophisticated and demanding guests and managing teams

High level of knowledge across service, gourmet cuisine and wine

Solid interpersonal and leadership skills – the ability to build relationships with clients and maintain a good working relationship with employees and partners

Strong eye for detail across maintaining a high level of cleanliness, standard of service and administration

Business acumen and intermediate computer skills – Word, Excel, emails, CRM

Ability to problem solve, overcome logistical issues and deal with stressful situations and multiple conflicting matters. A lateral thinker and sound decision-maker under pressure

Resilient and can remain focused and energised during long seasons and back-to-back bookings

Excellent time management and teamwork focus

Knowledge and appreciation of Swiss Alpine Tourism and Zermatt

Understanding of the ski chalet industry and guest expectations

Positive attitude; flexible, energetic and proactive

Smart appearance and well-groomed

Your tasks

The Role:

This unique role requires a well-rounded candidate with a high level of understanding of the luxury chalet (hotel) industry, strong leadership, relationship building and service skills. The role will see you dealing with the world's elite and discerning guests who expect the very best.

Relevant experience is essential.

Main Responsibilities:

Daily leadership and management of the chalet and the professional chalet team of up to 12 professional staff, including high-end chef/s

Co-ordination of the day-to-day operations in the chalet; service, maintenance & housekeeping duties

Lead concierge for guests, preparing for their stay and experience, providing local information and insights, answering queries, assisting with requests and issues and booking activities in and around the resort

Planning and organising exceptional experiences and events for the guests, often putting together bespoke itineraries and experiences, looking to ensure the guests get the most out of their stay.

Ensuring market-leading service standards and the team is operating at the highest level

Collaboration with the chef/s in creating Michelin-style signature menus with matching wines, taking into consideration any special requests, preferences and food requirements of the guests

Managing and meeting guest expectations end to end, from first enquiry through to booking, pre-arrival, during stay, departure and follow up

Manage client purchases, expenses and billing; take end-of-stay guest payments and answer associated queries

Inventory management - stock takes, wine cellar monitoring, re-ordering and chalet inventories

Quickly create rapport with guests with a focus on guest satisfaction and retention React quickly to guests' requests and sales enquiries

Partake in global sales and strategic planning and implementation together with the board of directors

Build strong and meaningful relationships with key partners and agents both in resort and around the world

Benefits

We offer:

The opportunity to further your already flourishing career in a market-leading property in one of the most desirable destinations globally

The prospect of leading and influencing the outcomes of a professional and passionate team and exclusive property respected globally in the industry

Year round contract

Position appropriate remuneration, performance bonuses, 13th month salary, accommodation subsidies and ski pass

Time off when the Chalet is closed during the off season, and also during times when the Chalet is not occupied with guests

Be part of a proactive and open-minded management cohort who have an international focus and is dedicated to remaining at the forefront of the industry