TELAG is a strong partner in customer contact on all channels of communication. We have over six decades of experience with innovative contact centre services. With high personal engagement, our client-oriented team aims to provide a positive experience to each customer. Competence, certificated quality and high flexibility are reliable indicators for a successful relationship. Our solutions are customised to the individual needs of small companies as well as of international companies.

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11 reviews

Minimum wage, lots of stress

2.0

  • Salary and benefits
    2.0
  • Management style
    3.0
  • Working atmosphere
    2.0
  • Career opportunities
    1.0
Former employeePermanent

10 April 2025

This works well in the company

There is a 3-4 week training period where we learn the tools and processes in the technical support helpdesk. During this time there is a test phase where the new employees can put their skills and knowledge into practice. The training helps a lot to familiarize yourself with the work processes and ensure that you are well prepared to provide support efficiently."

This could be improved

I worked at the company for several years - with minimum wage, a lot of stress and few prospects for the future. The team was okay, but the pressure was always high. What shocked me the most: Swiss employees who wore headscarves were forced by the team leader to take them off - even though they only did telephone support, not direct contact with customers. Everything is done over the phone. That's discriminatory and unacceptable. Your website says that all people are treated equally - so that has to change. Swiss women who wear a headscarf for religious reasons should not be discriminated against.

Translated from German

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Hybrid work

5.0

  • Salary and benefits
    4.0
  • Management style
    4.0
  • Working atmosphere
    5.0
  • Career opportunities
    5.0
Current employeePermanent

27 April 2022

This works well in the company

Flat hierarchy, dynamic work, always new challenges. Good opportunities for promotion. Salaries are in line with the market and above the GAV guidelines.

This could be improved

The furnishings are getting on in years. The break rooms have already been modernized, but the office areas are still lacking.

Translated from German

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Uncomplicated and appreciative

4.0

  • Salary and benefits
    4.0
  • Management style
    4.0
  • Working atmosphere
    4.0
  • Career opportunities
    3.0
Current employeePermanent

20 April 2022

This works well in the company

Overall, a good working atmosphere, the tone is pleasant and uncomplicated. Supervisors always support when necessary, but also rely on personal initiative, which I find good. If there are open positions with development opportunities, they are always filled by internal employees first, which is good! Good work is always appreciated! Home office was implemented well in the pandemic, I'm curious how it will continue now.

This could be improved

Workplaces could be modernized again. More career opportunities should be available.

Translated from German

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Overall ratings

3.7
Based on 11 reviews
5 stars36%4 stars36%3 stars0%2 stars18%1 star9%
  • Management style
    3.9
  • Salary and benefits
    3.5
  • Career opportunities
    3.7
  • Working atmosphere
    4.0

Review this company