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Capita Customer Services AG

Capita Customer Services AG

6 reviews

  • Most recent
  • Highest rating
  • Lowest rating

Good working atmosphere and flexible working hours

5.0

  • Salary and benefits
    5.0
  • Management style
    5.0
  • Working atmosphere
    5.0
  • Career opportunities
    5.0
Current employeePermanent

24 October 2023

This works well in the company

Good working atmosphere, you can always give feedback and supervisor is responsive to needs

This could be improved

The company's image is portrayed very badly by employees who have left the company, which does not correspond to reality. I have been working for the company for several years.

Translated from German

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Good working atmosphere and super boss

5.0

  • Salary and benefits
    4.0
  • Management style
    5.0
  • Working atmosphere
    5.0
  • Career opportunities
    5.0
Current employeePermanent

06 October 2021

This works well in the company

Great boss and great colleagues. I really enjoy coming to work here every day. I could develop myself in the company, complete an external training and attend various internal courses. Cleanliness and hygiene, 2-3 cleaners are here every day and clean up after us. IT team TOP TOP TOP (they are always there and can solve all our problems immediately).

This could be improved

Please replace carpet on 2nd floor as on 3rd floor Replace partition walls on 2nd floor

Translated from German

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quite okay

5.0

  • Salary and benefits
    3.0
  • Management style
    5.0
  • Working atmosphere
    5.0
  • Career opportunities
    3.0
Former employeeLimited

06 October 2021

This works well in the company

Good working atmosphere, very collegial, you just have to get along with the customers who are also sometimes unfriendly.

This could be improved

Salary compared to other industries not high, but for career changers or as an entry into the KV completely ok. (CLA)

Translated from German

Comment this review

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Good parking ; Clean stairs ; Over-heads grill well

1.0

  • Salary and benefits
    2.0
  • Management style
    1.0
  • Working atmosphere
    2.0
  • Career opportunities
    3.0
Current employeePermanent

27 April 2021

This works well in the company

Work O.K. Customers often unfriendly Team bonus 'based on performance'. Poor rating \ fewer contracts means less money

This could be improved

Human contact with employees decreasing Company terminates weak employees Here people are a number The main thing is that the numbers are right Sales pressure with (partly involuntary) competitions Over-heads earn with thus more sales pressure

Translated from German

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Good workplace

4.0

  • Salary and benefits
    3.0
  • Management style
    4.0
  • Working atmosphere
    4.0
  • Career opportunities
    4.0
Current employeePermanent

01 February 2020

This works well in the company

Good atmosphere, colleagues. Supervisors always take their time.

This could be improved

Good workplace, somewhat outdated office space. Wages could be higher since shifts.

Translated from German

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Don't touch this company.

Current employee

17 October 2018

Here is the explanation of what the company really offers: - A responsible task in a European group, i.e. the head office is in London and not in Switzerland. - A collegial working environment in a nice team with flat hierarchies, i.e. the colleagues are the only support and the competence and empathy of the superiors is just as flat as their hierarchy. - Intensive training (5-6 weeks to 100%) with full salary, i.e. after the training you are already burned out the first time, because within these 6 weeks all basic knowledge is brought into you and afterwards the jump into the cold water comes (without lifeguard, watch how you get along and woe you make a mistake, this is indicated to you immediately with the superior, which reacts then also accordingly) - Development opportunities in the telecommunications industry, i.e. only promises, no opportunities - Attractive benefits and training opportunities, i.e. summer party and barbecue in the pre-Christmas period, that's all...training is only approved for those who are selected by your superiors for you, no initiative possible, wishes are not taken into account... - Prospects of later permanent employment, i.e. this is even desired because permanent employees earn less than temporary employees.

Translated from German

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Overall ratings

3.5
Based on 6 reviews
5 stars50%4 stars17%3 stars0%2 stars0%1 star33%
  • Management style
    4.0
  • Salary and benefits
    3.4
  • Career opportunities
    4.0
  • Working atmosphere
    4.2

Review this company