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Capita Customer Services AG

Capita Customer Services AG

Our employees: Listeners, problem solvers, creative thinkers and do-ers At Capita you will be working for one of the leading European outsourcing companies in the field of customer management. Join us and become part of a team with over 67,000 employees and create innovative customer management solutions for well-known companies. Do you know what it means to communicate effectively across all channels? Do you enjoy working in a team? Are you quick to learn and do you think creatively? Are you determined, confident and responsible? Then you would fit right in! With us you would be working as a communications expert for one of the largest and most successful customer management specialists in Europe. We are looking for employees who place the same emphasis on customer service and communication as we do. Those that listen carefully, because it is the only way to really understand the needs and the requirements of our clients and their customers. They will not only design solutions, but also successfully implement them and turning them into first-class results. We offer fair, performance-based pay, attractive career and development prospects, and a really great team. We will support you from the very beginning, because we want to work with you in the long term – we therefore offer initial skill training (which has deservingly earned its excellent reputation), comprehensive further training as well as many other benefits.

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6 reviews

Good working atmosphere and flexible working hours

5.0

  • Salary and benefits
    5.0
  • Management style
    5.0
  • Working atmosphere
    5.0
  • Career opportunities
    5.0
Current employeePermanent

24 October 2023

This works well in the company

Good working atmosphere, you can always give feedback and supervisor is responsive to needs

This could be improved

The company's image is portrayed very badly by employees who have left the company, which does not correspond to reality. I have been working for the company for several years.

Translated from German

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Good working atmosphere and super boss

5.0

  • Salary and benefits
    4.0
  • Management style
    5.0
  • Working atmosphere
    5.0
  • Career opportunities
    5.0
Current employeePermanent

06 October 2021

This works well in the company

Great boss and great colleagues. I really enjoy coming to work here every day. I could develop myself in the company, complete an external training and attend various internal courses. Cleanliness and hygiene, 2-3 cleaners are here every day and clean up after us. IT team TOP TOP TOP (they are always there and can solve all our problems immediately).

This could be improved

Please replace carpet on 2nd floor as on 3rd floor Replace partition walls on 2nd floor

Translated from German

Comment this review

Tips & Guidelines

When responding to a review, please:

  • React promptly and professionally, without anger
  • Thank all reviewers, even for negative feedback, and show empathy
  • Offer help and solutions, taking responsibility for any issues
  • Share your perspective if you disagree

More details in our guidelines.

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quite okay

5.0

  • Salary and benefits
    3.0
  • Management style
    5.0
  • Working atmosphere
    5.0
  • Career opportunities
    3.0
Former employeeLimited

06 October 2021

This works well in the company

Good working atmosphere, very collegial, you just have to get along with the customers who are also sometimes unfriendly.

This could be improved

Salary compared to other industries not high, but for career changers or as an entry into the KV completely ok. (CLA)

Translated from German

Comment this review

Tips & Guidelines

When responding to a review, please:

  • React promptly and professionally, without anger
  • Thank all reviewers, even for negative feedback, and show empathy
  • Offer help and solutions, taking responsibility for any issues
  • Share your perspective if you disagree

More details in our guidelines.

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By submitting this form, you confirm that you have read and agree with our General Terms and Conditions and Privacy Policies.

Overall ratings

3.5
Based on 6 reviews
5 stars50%4 stars17%3 stars0%2 stars0%1 star33%
  • Management style
    4.0
  • Salary and benefits
    3.4
  • Career opportunities
    4.0
  • Working atmosphere
    4.2

Review this company