Buddi SA

About you as a candidate: You are Switzerland or EU based, are fluent in written and spoken german and/ or french and ready for a change. You may be within the first 10 years of your career, or the last. You may be a double PHD or have basic high-school-level qualifications. You are attracted by an opportunity to have a work base in Lausanne and collaborate, both face to face across Switzerland and remotely with some great people day in day out around a shared and meaningful purpose. You are known for your drive and commitment to achieve demonstrably in whatever you choose to do. You can discover a sense of purpose for serving society and supporting criminal justice systems through the smart use of electronic monitoring (EM). EM is a core and growing feature of progressive criminal justice systems worldwide, including Switzerland, with a focus on making society safer, improving offender rehabilitation and enabling smarter taxpayer spend. You bring structure and organization, an agile, can-do, self-starter way of working and critical thinking. You have a curiosity for technology and its use in advancing society, a team spirit and a hunger for your own continuous development for the benefit of others. You must be eligible to work in Switzerland. All potential hires will be expected to pass a security check. About Buddi SA: Buddi SA is based in Lausanne, Switzerland. Justice authorities and police forces on five continents use our leading Buddi technology (software and devices) and associated services for offender management and electronic monitoring. EM applications worldwide range from probation (including curfews, alcohol orders), domestic violence, prisons, terrorism, immigration, vulnerable youth, football hooligans, mental health clinics and certain types of community care amongst others. Buddi is the chosen partner of the Swiss EM Organisation. Key Buddi design and development activities are based in Rickmansworth, just outside London in the UK. Key manufacturing facilities are based in Norwich, UK. New product development is based in Scotland. The core Buddi team has an average of 10+ years with the company. Agile ways of working alongside deep experience and a passion for what we do sits at the core of our customer service. Buddi is excited to be building a support hub in Switzerland, modeled on our other geo-local hubs as a smart way to support our Swiss and European customers. About the role: You will play an important part in building and maintaining a high level of customer satisfaction through the day to day delivery of services to users of Buddi EM software and devices including: 1. Enabling Swiss cantonal users to work effectively and efficiently with the Buddi electronic monitoring software and devices through the smart provision of help desk services during cantonal office hours; liaise closely with the global Buddi UK 24/7 Customer Service Team as needed to redirect technical issues through to resolution in full within agreed service levels 2. Ensuring Swiss cantonal users have access to the right devices at the right time in the right place through the provision of agile and efficient stock management in Switzerland; liaise closely with the Buddi UK logistics team to ensure right first time delivery to stock from the UK to Switzerland, and to manage returns. 3. Building and enhancing competency/ capability in the application of Buddi software through the design, organization and delivery of impactful activities including training. Proactively draw on help desk and other operational data worldwide to inform these activities as part of a continuous improvement way of working. 4. Supporting day to day Buddi SA business operations, in line with Buddi UK and Buddi SA protocols, including service level monitoring and reporting (Microsoft WORD, XLS, PPT); invoicing process; occasional audits; other 5. Supporting the Head of Swiss EM as agreed from time to time in related activities to promote and advance the EM vision within Switzerland, including organizing and running an annual event for Swiss EM users 6. Supporting unrelated activities of Buddi UK outside of Switzerland as requested; accelerated learning in terms of innovative strategy, agile planning, business development, execution, change management, analytics If you feel you are the right candidate, we want to hear from you. We offer full training through formal practice and immersion. We may consider some flexible working and other variations to our criteria if we believe you are the right candidate. If we want to take your application forward, then you will hear from us. We thank you for your interest, apologize in advance if we are unable to communicate with you directly where you have not been selected at any stage, and wish you well. Role snapshot: Role title: Customer Project Office Team, Swiss Hub Sector: EM, criminal justice Location: Lausanne office Company: Buddi SA, registered in Lausanne, VD Position: Full-time Contract type: Permanent Travel rate: Around 20%, mainly in Switzerland, Europe, UK Reporting to: (1) Global UK Customer Services Team Manager (based in UK), (2) Commercial Director, Europe (based in Switzerland) Start date: August 2024/ ASAP We offer: Building capability and supporting an exciting, meaningful growth sector, alongside some great people 42 hour working week, Monday to Friday Lausanne office based Competitive compensation 22 days annual holiday, plus local legal bank holidays Personal development and training, including coaching support Growth opportunities as your career evolves in other parts of the Buddi org An open, engaging and respectful working environment