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Callpoint AG

Callpoint AG

Die Callpoint AG bietet Schweizer Call Center Services in den Bereichen Customer Service, Pikettdienst, Helpdesk und Telemarketing an - vor allem für grössere Unternehmen. Rund 600 zufriedene und kompetente Mitarbeitende an den Standorten Basel, Fribourg und Zürich sorgen für höchste Service- und Verkaufsqualität. Langjährige Erfahrung, ausgeprägtes regulatorisches Know-how und spezifische Branchenkenntnisse machen Callpoint zum idealen Partner für Kundenmanagement-Projekte. Besonders stolz ist Callpoint auf den Employee Focus Award 2021 und die Best Partnership Awards, welche der Branchenverband CallNet.ch und das Contact Management Magazine jedes Jahr vergeben. Die Auszeichnungen stehen für ein mitarbeiterzentriertes Management sowie für eine überdurchschnittliche Kunden-Lieferantenbeziehung in der Erbringung von Callcenter-Dienstleistungen.

Key information

5 reviews

Good communication and technologically top!

5.0

  • Job description
    5.0
  • Application process
    5.0
  • Personalized answer
    5.0
  • Response time
    4.0
ApplicantPermanent

15 April 2024

This works well in the company

I have experienced very respectful communication and pleasant interaction. The answers to my questions are clear and honest, which I really appreciate. The tasks were explained to me and I am valued as a person. I am also impressed by the technological level of the company. There are many modern tools that we can use.

This could be improved

I don't see any need for improvement at the moment - for the future, I think it's important to keep up to date with technology. The innovation and creativity of employees should be further encouraged. This brings new ideas and solutions.

Translated from German

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Huge stress and pressure for minimum wage

1.0

  • Salary and benefits
    1.0
  • Management style
    1.0
  • Working atmosphere
    1.0
  • Career opportunities
    1.0
Former employeePermanent

19 August 2021

This works well in the company

Nothing. At most, that at least you don't have to pay anything to work at Callpoint.

This could be improved

Pay decent fair wages 13th month wages and 5 weeks holidays would be the minimum Bring order and structure into the chaos Not only squeeze the employees to the point of no return, but give them something as well Reduce the unbearable and sickening stress by simply hiring enough people.

Translated from German

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Tips & Guidelines

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  • Thank all reviewers, even for negative feedback, and show empathy
  • Offer help and solutions, taking responsibility for any issues
  • Share your perspective if you disagree

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Employer to recommend

5.0

  • Salary and benefits
    4.0
  • Management style
    5.0
  • Working atmosphere
    5.0
  • Career opportunities
    5.0
Current employeeInternship

03 March 2021

This works well in the company

Dynamic company with a flat hierarchy and short decision-making processes. Good induction and great development opportunities.

This could be improved

The developments of the last months make me very optimistic. Very human and caring management style.

Translated from German

Comment this review

Tips & Guidelines

When responding to a review, please:

  • React promptly and professionally, without anger
  • Thank all reviewers, even for negative feedback, and show empathy
  • Offer help and solutions, taking responsibility for any issues
  • Share your perspective if you disagree

More details in our guidelines.

Your comment will remain anonymous, and your email will not be published. It will only be used for identification purposes. You will receive a confirmation email after your comment is approved.

By submitting this form, you confirm that you have read and agree with our General Terms and Conditions and Privacy Policies.

Overall ratings

3.4
Based on 5 reviews
5 stars60%4 stars0%3 stars0%2 stars0%1 star40%
  • Management style
    2.3
  • Salary and benefits
    2.0
  • Career opportunities
    2.3
  • Working atmosphere
    3.0

Review this company