Senior Operational Partner Manager (f/m/d) 80-100%

Join us in the top league!

We're the leading challenger in the Swiss telecoms market and we're listed on the Swiss Stock Exchange SIX. With more than five million subscribers, Sunrise provides leading mobile, landline, Internet and entertainment services. We boast a dynamic and international work environment. Future-oriented ways of working and workplaces make us one of the most attractive employers in the Swiss market. Join our team and help shape the digital future with us.

Make the most of your talent: Get to know Sunrise right here !

Take on the exciting role of Senior Operational Partner Manager and lead the delivery of top-tier performance in a dynamic environment. You'll oversee operations, drive process improvements, and ensure all KPIs are met while fostering seamless collaboration between teams. With a focus on contract management, efficiency, and customer experience, you'll play a key role in shaping impactful decisions. If you thrive on leadership and innovation, this is your chance to make a difference!

Tasks:

• Responsible for capacity delivery, operations, change and contract management of a designated service partner with ~150 - 350FTE
• Leads partner site operational management and drives delivery of all contracted KPI's in alignment with company goals and objectives
• Exercises full management authority with designated service partner to drive performance through daily/weekly/monthly performance reviews, audits and visibility of action plans
• Ensure clear lines of communication and strong engagement model exist between Sunrise and service partner teams, and all areas work collectively as one team
• Through insights drawn onsite, drives process improvement efforts with impact beyond own scope based on knowledge of call center management and relevant operational area
• Ensure the smooth and successful implementation and embedding of all new business and operational activity / change programs and ensure relevant elements of partner service agreements are considered enabling stakeholders to make well-informed, balanced decisions

Requirements:

• Previous Operational Contact Centre Management and Previous experience in Outsourcing / Service Partner Management
• Experience in a similar role in the Telecoms industry
• Successful track record of delivering quality and efficiency and KPIs
• Strong stakeholder management skills
• Leadership, influencing both direct team and service partners and excellent decision making skills
• Requirement to travel on a frequent basis min 10 days per month
• Excellent communication and report writing skills, in both German and English as a minimum

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future!

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

#LI-KD1