Workplace Experience Associate
Auf einen Blick
- Veröffentlicht:11 März 2025
- Pensum:100%
- Vertragsart:Festanstellung
- Sprache:Englisch (Fliessend)
- Arbeitsort:Zürich
CBRE Global Workplace Solutions provides integrated facility management services on all continents with more than 60,000 employees. In Switzerland, the GWS division provides technical, infrastructural and commercial facility management services for clients from various industries.
For our growing Facility Management organization at a client the financial services industry in Zürich we are looking for a:
Workplace Experience Associate
About the Role:
As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
Your main tasks:
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
- Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
- Review customized client materials to ensure they follow brand guidelines.
- Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
- Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
- Follow specific directions as given by the manager and work under minimal supervision.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Evaluate and communicate unusual and/or complex content in a concise and logical way.
Your profile:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced organizational skills with an inquisitive mindset.
- Fluent German and English.
What we can offer you:
- Open and innovative working environment with design options
- Regional and international development opportunities in a fast-growing company
- Wide range of internal and external training opportunities
- CBRE GWS as a global player in the service sector with well-known customers from a multinational environment
- Good framework conditions, such as at least five weeks of vacation, 40 hours a week, as well as an attractive pension fund solution.
Contact: Edwin Murray, Talent Acquisition Partner, +41 79 501 50 93
We look forward to receiving your application!
