Junior IT Service Delivery Coordinator (m/f/d)

Junior IT Service Delivery Coordinator (m/f/d) 80%-100%

Switzerland, Schaffhausen

We are seeking a Junior IT Service Delivery Analyst to join our team (immediately or by mutual agreement). This role is crucial for overseeing and ensuring the effective implementation, monitoring, and continuous improvement of IT Service Management (ITSM) processes, with a special focus on Demand, Change, and Problem Management.

Your tasks

• Oversee daily operations of ITSM processes, focusing on Demand, Change, and Problem Management
• Monitor process adherence and performance metrics, ensuring compliance with ITSM standards and policies
• Facilitate operational reviews and ensure ITSM processes align with established Service Level Agreements (SLAs)
• Act as a single point of contact for internal and external teams in all IT Demand and Change Management matters
• Manage the end-to-end Problem Management process, focusing on smooth cross-functional and cross-service provider alignment
• Continuously assess the health and effectiveness of all ITSM processes, using metrics, dashboards, and reports
• Collaborate with cross-functional teams to ensure integrated service delivery, optimizing service quality and minimizing disruptions

Your profile

• Strong analytical skills to identify areas for improvement and implement enhancements
• Strong communication and coordination skills, enabling effective collaboration across teams and external service providers
• Ability to monitor and report on process performance metrics
• Proactive approach to problem-solving and process improvement
• A keen eagerness to acquire new knowledge and continuously improve
• Understanding of IT Service Management (ITSM) processes is an advantage
• Excellent German language skills as well as good proficiency in English for effective communication

Benefits

Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Familytime
GF guarantees expectant mothers a comparable job while taking up to a year off. In addition, GF offers a paid leave for fathers and mothers.

Sport Activities
We support the purchase of a fitness studio membership from the center of your choice with a subsidy. We also offer active health promotion with other sport activities.

Very attractive pension scheme
GF offers all employees an excellent pension plan.

Flexible working conditions
Wherever possible we offer flexible working hours as well as the possibility to work remotely.

Your contact

René Saiu
HR Manager Corporate
+41 52 631 11 11
Write an email

Amsler-Laffon-Strasse 9
8201 Schaffhausen
Switzerland

Who we are

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.