German Speaking Experience Centre Ambassador

JOB NUMBER: JB04517

VACANCY NUMBER: ADV05618

SHARE: https://www.careers.msccruises.com/vacancy/ADV05618/german-speaking-experience-centre-ambassador-woking

ORGANIZATION: MSC Cruises UK&IRE

BUSINESS AREA: Office

LINE MANAGER: Experience Centre Lead

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of ships have been built and designed differently to uniquely transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.

This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and have a keen desire to make a difference while contributing to the future of a new luxury award winning brand.

•Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries

•Provides best in class luxury service to our Travel Advisors and to guests, hosting them via phone, video chat, e-mail, chat and/or in person

•Supports the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community

•Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalised guest experience

•Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

•Minimum of 1 year of experience in a contact centre is highly desired

•Fluent in oral and written English as well as German is a must

•Comfortable using IT systems daily, knowledge of Versonix Seaware and Salesforce is an advantage

•Willing to work full time on shifting schedules, including weekends to support global markets and time-zones

•Previous experience within the luxury travel or hospitality sector is an advantage

•A genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu, but you know it is in Peru!

•Full Right to Work in the UK required

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.