Technical Excellence Leader 80 - 100%

Arbeitsort

Arbeitsbeginn

Hauptaufgaben

• Lead local Technical Operational Excellence activities for Selecta Solutions (e.g., digital vending machines, coffee machines, smart fridges, snack markets, etc.).
• Optimize service level fulfillment for Selecta core services, including technical repairs and new machine installations, towards leading service levels.
• Drive continuous service improvement and quality levels across the core elements of Technical Services, including planning, day-to-day operations, and logistic footprint & warehouse operations throughout the entire service lifecycle.
• Define and actively manage service level performance, focusing on efficiency, costs, and client service.
• Act as a leader in Service Excellence at the intersection of Service Excellence and Technology to boost performance through leveraging IoT, robotics, and automation.
• Develop and implement a Service Excellence Strategy to deliver “best-in-class” solutions from Group across countries and the entire service portfolio.
• Standardize and implement mid-term improvement measures to increase client satisfaction, service level improvement, training & automation, and analytics & performance management.
• Leverage best-in-class solutions to upscale service delivery across all country operations, utilizing telemetry or IoT.
• Drive and steer country-specific improvements in service delivery in a centralized, coordinated way to secure timely realization of defined benefits.
• Lead transformation and service improvements in a program lead role.
• Develop initiatives to promote operational excellence across the Group’s network.
• Support operational teams in the use of business tools and operational processes, and in the continuous development of these tools and processes.
• Monitor and continuously optimize the geographical operating footprint in line with country-specific projects on logistic network & warehouse operations.
• Support the achievement of KPIs and develop new KPIs to support evolving business operations and client satisfaction.
• Support operational teams in new projects, with a particular focus on data analytics and interpretation of information.
• Work closely with finance and commercial functions, OP’s team leaders in the country, and collaborate directly with Group Operational Excellence.
• Manage the team of Group Experts in Service and Operations Excellence.
• Able to travel up to 20% within Switzerland.

Ausbildung

• Engineering, Business Administration, Finance, or Commercial background with a Bachelor's degree or equivalent. 
• Further education in Project Management (e.g., PMI).

Profil

• 5 to 10 years’ experience in service excellence & operations, logistics, retail business (e.g., with a proven track record in Lean Management certification, Six Sigma, etc.).
• Clear historic responsibility and experience in a national service excellence improvement program, leading to significant improvement in service levels, client satisfaction, and cost-to-serve reduction.
• Affinity with international companies, matrix organizations, cross-cultural leadership, fast-paced, and restructuring environments.
• Experience in best-in-class transformation and change management ideally in mid-sized businesses with corporate structure.
• Entrepreneurial with a dedicated business acumen.
• German or French C2 or native, English C1 or native, further languages are a plus.
• Positive and problem-solving mindset, self-starter with a high level of motivation to work autonomously.
• Ability and courage to think “out-of-the-box”.
• Hands-on, solution-oriented, structured, precise, data-driven, and strong analytical skills with excellent organizational skills to manage a large number of ongoing projects and prioritize appropriately.
• Business acumen and clear drive to implement meaningful solutions.
• Strong communication skills & networker, discrete and resilient.
• Willingness to travel.
• Great interest in new technologies, digitization, and data analytics. 

Spezielles

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