Fraud Policy Risk Officer

Job Description

The Fraud Policy Risk Officer is responsible for supporting Fraud Prevention solutions for Branded Cards and Retail Services. The team plays a supporting role for the Fraud cards prevention unit and provides subject matter and industry expertise, representing the overall Fraud Prevention unit, with a focus on our internal and external solutions. The role requires the ability to adapt to the constant shifting of trends, complexity of integration points and landscape of the overall Fraud Cards business from end to end. Exceled communication and diplomacy skills are required in order to navigate and influence internal and external clients, in particular colleagues in other areas with competing agendas. Strong Program and Project management skillsets are required to support concept to implementation of solution related initiatives. Over time the role may have responsibility for planning, budgeting and policy formulation and support.
 

Responsibilities:

• Manage US Fraud Credit Card initiatives from concept to implementation to mitigate fraud risk and enhance controls, including vendor selection and implementation.  
• Oversee the Fraud Impact Assessment process and assess business initiatives for Fraud risk.
• Support the Fraud Policy team by ensuring deliverables for audits (internal and external) and Issues are completed accurately and on-time.
• Provide tactical support for the timely identification and mitigation of emerging fraud trends as well as strategic initiatives requiring Fraud Prevention engagement.
• Identify and drive to completion opportunities to minimize fraud losses while balancing the customer experience.
• Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers. 
• Make recommendations for appropriate fraud controls which will maximize the return on investment.
• Articulate mitigation projects and overall approach to Fraud related issues.  
• Conducts interaction with Cross functional teams, peer Fraud Policy Partners, Operations, MCA, Credit Risk, and other functional business partners to optimize business strategies and processes.
• Review and understand latest fraud trends and communicate the results to the business and Fraud Prevention peers and senior management.
• Ability to learn and understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or Fraud processes, and ensure controls are in place to mitigate such risks.
• Understand, speak to and draft fraud initiative requests, fraud loss forecasts and support teams annual planning needs.
• Ability to lead, navigate independently, influence, prioritize and make effective decisions to drive the business to success.
• Excellent stakeholder communication and problem management skills required to ensure expectations are managed appropriately.
• Candidate will be able to translate business needs into high level business requirements that can be used as a base line to develop detailed feature requirements by internal and external implementation teams.
• Candidate must excel at working in fast paced environment, managing multiple tasks, and changing priorities.
• Applies subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• Makes decisions in a timely manner, balancing a need for action with a need for analysis.

Qualifications:

• Bachelor’s Degree preferred
• 5 -10+ years' of Financial Services experience strongly preferred
• 3+ years’ experience in credit cards, with specific exposure in risk management
• Direct experience in fraud, high risk account management, authorizations, or ECM management
• Excellent communication skills, both written and oral, required.
• Risk assessment analysis and experience preferred.
• Possesses strong institutional knowledge.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as the role progresses.

This position may consider other US Citi locations

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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