Order Management Specialist
Veröffentlicht:
17 Februar 2025Pensum:
100%Vertragsart:
Festanstellung- Arbeitsort:Kaiseraugst
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Job-Zusammenfassung
Solvias ist ein international anerkannter Anbieter von Lösungen.
Aufgaben
- Unterstützung des Order Management-Teams in verschiedenen Bereichen.
- Verbesserung der Datenqualität auf Kundenbestellformularen.
- Management komplexer Bestellanpassungen und Problemlösungen.
Fähigkeiten
- 3-5 Jahre Erfahrung im Order Management oder Kundenservice.
- Ausgezeichnete Kommunikationsfähigkeiten mit Detailorientierung.
- Kundenorientierte Denkweise und digitale Affinität.
Zusammenfassung der Originalanzeige
Ist das hilfreich?
Company information
Solvias is an internationally recognized provider of integrated solutions in contract analytical research, development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell&Gene Therapy and Cosmetic industries. With headquarters near Basel, Switzerland, over 800 highly qualified employees take pride in putting science at the heart of serving customers to bring safer and better products to market faster.
Solvias is an internationally recognized provider of integrated solutions in contract analytical research, development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell&Gene Therapy and Cosmetic industries. With headquarters near Basel, Switzerland, over 800 highly qualified employees take pride in putting science at the heart of serving customers to bring safer and better products to market faster.
Order Management Specialist (12 months contract)
Are you a person who enjoys working remotely and would like to work for a global company at the same time? We can offer you an exciting temporary position for 12 months in our Order Management team. The role will be based in the UK. We look forward to getting to know you.
Job Description
- Support Order Management team (scope all Solvias entities)
- Support order check process at the start of the O2C process (including PO checks/holds, stale order management, controlled order line release, order adjustments)
- Work with customers to improve the data quality on customer order forms.
- Work to support implementation of ticketing system (and manage that system for order management personnel)
- Support in quote generation and invoicing as well as order management (to allow utilization of resource across the O2C process if needed)
- Advise on order management activities.
- Manage more complex order adjustment and troubleshoot problems.
- Any other reasonable O2C related tasks, including continuous improvement activities
Requirements
- 3-5 years of experience in Order Management or Customer Support functions, ideally in a Life Science or Pharma environment
- Clear communication skills with a high focus on details
- Customer-centric mindset and openness to work with different internal stakeholders
- Digital affinity and ability to operate the systems used - especially D365
- Willingness to work remotely to a large extent
Solvias does not have a legal entity in the United Kingdom, but ensures a legally correct and competitive employment relationship via a recognized third-party provider.
Our employees are very close to our hearts. Each individual can make a difference and develop both professionally and personally. Does this appeal to you? We are looking forward to receiving your online application.
