On-Site IT Support Specialist (Ref. 2480)

As an On-Site IT Supporter, you will ensure successful daily IT operations, resolve technical issues, and support other sites as needed, while adhering to Global IT Operations guidelines.

Your main tasks

• Provide on-site IT services and user support, including troubleshooting and technical assistance
• Manage and maintain IT equipment resources such as meeting rooms and audio-visual systems
• Deliver local IT infrastructure support to ensure smooth operations
• Collaborate with Line of Business teams on IT-related topics and initiatives
• Conduct user training sessions and support onboarding for new employees
• Assist with IT project implementation as assigned by the IT Operations Manager or Lead
• Utilize Agile methodologies, including Kanban, to manage tasks and participate in stand-up meetings
• Ensure adherence to company policies, standard operating procedures (SOPs), and relevant legal regulations
• Provide front-line support through the tech support system and walk-in service desk

Your profile

• Degree in IT, Computer Science, or a related field (or equivalent experience)
• ITIL Foundation certification or similar service management qualifications
• Proficiency in ITSM tools such as ServiceNow
• 3–6 years of experience in IT support or a related field
• Strong technical knowledge of Microsoft environments, including Windows 10/11, O365, hardware, infrastructure, and iOS devices
• Experience in international work environments is a plus
• Familiarity with Agile methodologies, especially working with Kanban systems
• Fluent in both written and spoken English and the local language

Sebastian Pal is looking forward to receiving your application documents via our job portal (CV, diploma, reference letters; no motivational letter necessary).
Full discretion is guaranteed and we will gladly answer any additional questions