Helpdesk Support Specialist
Auf einen Blick
- Veröffentlicht:13 Dezember 2024
- Pensum:100%
- Vertragsart:Festanstellung
- Arbeitsort:Schwyz
As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as a Helpdesk Support Specialist for at least 12-months contract, extension highly likely.
Our client is really looking for someone who really wants to develop there career while developing and enhancing there skills in a dynamic and driven team
Key responsibilities:
- First point of contact for customer liaison and keeping customers informed of progress of incidents
- Recording, investigating, diagnosing, and resolving incidents
- Communicating both proactively and reactively with all users and technical resolving teams
- Ensuring correct reassignment of unresolved or misrouted incidents
- Provide proactive support to consistently improve the 'end user experience
Your background:
- Microsoft certifications are a plus
- 2 - 5 years' experience working with office 365
- Customer facing, interaction skills, professional telephone manner and desk-side support
- Windows 11 / MS Office 365, Active Directory Administration
- Exchange Administration / Mail tracking, Edge & Chrome
- Troubleshooting PCs / Laptops / Tablets / MFD's / Screens / Phones, Remote Connectivity: VPN / Citrix TCP/IP Troubleshooting
- Mobile Support: iOS / Workspace One
- Onsite 100%
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
Our client is really looking for someone who really wants to develop there career while developing and enhancing there skills in a dynamic and driven team
Key responsibilities:
- First point of contact for customer liaison and keeping customers informed of progress of incidents
- Recording, investigating, diagnosing, and resolving incidents
- Communicating both proactively and reactively with all users and technical resolving teams
- Ensuring correct reassignment of unresolved or misrouted incidents
- Provide proactive support to consistently improve the 'end user experience
Your background:
- Microsoft certifications are a plus
- 2 - 5 years' experience working with office 365
- Customer facing, interaction skills, professional telephone manner and desk-side support
- Windows 11 / MS Office 365, Active Directory Administration
- Exchange Administration / Mail tracking, Edge & Chrome
- Troubleshooting PCs / Laptops / Tablets / MFD's / Screens / Phones, Remote Connectivity: VPN / Citrix TCP/IP Troubleshooting
- Mobile Support: iOS / Workspace One
- Onsite 100%
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
By applying for this position, I consent to the Swisslinx Group of companies:
- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
- using my personal information or
- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
- transferring where applicable my personal information to a country outside the EEA/EFTA
I also hereby agree to the Swisslinx privacy policy (http://www.swisslinx.com/en/legal/privacy-policy) and Terms of Use (http://www.swisslinx.com/en/legal/disclaimer)
