Market & Customer Insights Partner (m/f/d)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity
As part of our Marketing & Healthcare Transformation Cluster, you will play a vital role in translating market and customer segment insights into strategies and priorities to serve patients and our customers. Your objective is to provide data-driven recommendations, collaborate with cross-functional teams, and maintain industry expertise to drive growth and transformation at RDCH.

Your Role: As our Market & Customer Insights Partner, your primary objective is to provide data-driven recommendations for RDCH's growth.

• Conduct market research and customer segment analysis to identify growth opportunities that shape RDCH’s commercial strategy

• Keep track of evolving and newly emerging global and local market trends

• Maintain an high level overview of our customer segments, anticipating their development and assessing risks

• Develop and communicate competitive intelligence, and ensure it is considered in strategic business decisions

• Own the annual business planning: In collaboration with the organisation, develop and communicate commercial and strategic priorities

• Build and maintain networks with key healthcare stakeholders and customers to gather critical information

• Exchange learnings and build a supportive network with other Roche affiliates, global and regional functions

• Driving change: As a trusted expert and thought leader for data-driven Insights, you relate quickly to the needs of different parts of the organisation to facilitate change towards data-driven decision making

Who you are

• Demonstrated experience in quantitative and qualitative market research and strategic project leadership, ideally in an agile setting

• Exceptional analytical and conceptual skills, combined with the ability to visualize and communicate complex information

• Ability to connect to people and their needs quickly

• Master's degree in relevant fields (scientific, digital, data science, or business); MBA or an advanced Life Sciences degree is a plus

• Proven experience in in-vitro diagnostics, with expertise in core customer segments such as Hospitals, Private Labs, or Medical Practices as a plus

• Fluency in German or French and English is mandatory for this role

Are you ready to apply? We want someone who thinks beyond the job offered - someone who knows that this position can be an outstanding opportunity to craft the future of Roche.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Diagnostics (Switzerland) Ltd in Rotkreuz is the Swiss marketing, sales and system service organisation for the Diagnostics Division of Roche. The company provides diagnostic systems and services to Swiss laboratories, hospitals and physicians. Find out more about our site in Central Switzerland, here .

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.