Customer Office Member, Swiss Hub

Introduction

Are you based in Switzerland or the EU, fluent in written and spoken German and/or Italian, and ready for a change? Whether you're in the early or late stages of your career, with a double PHD or basic high-school-level qualifications, we have an exciting opportunity for you at Buddi SA. We're looking for a driven, committed individual to join our team as a Customer Office Member at our Swiss Hub. This role offers the chance to serve society and support criminal justice systems through the smart use of electronic monitoring (EM), a core and growing feature of progressive criminal justice systems worldwide.

Buddi SA is a leading provider of offender management and electronic monitoring technology and services, used by justice authorities and police forces on five continents. We're excited to be building a support hub in Switzerland to better serve our Swiss and European customers.

Responsibilities

• Provide smart help desk services to Swiss cantonal users of Buddi EM software and devices.
• Manage stock in Switzerland to ensure users have access to the right devices at the right time.
• Design, organize, and deliver training to enhance competency in the application of Buddi software.
• Support day-to-day Buddi SA business operations, including service level monitoring and reporting, invoicing process, occasional audits, and more.
• Support the Head of Swiss EM in promoting and advancing the EM vision within Switzerland.
• Support unrelated activities of Buddi UK outside of Switzerland as requested.

Qualifications

• Eligibility to work in Switzerland.
• Fluency in written and spoken German and/or Italian.
• Ability to bring structure and organization to your work.
• An agile, can-do, pro-active way of working and critical thinking.
• A curiosity for technology and its use in advancing society.
• A team spirit and a hunger for continuous development for the benefit of others.
• A customer-centric mindset, focused on meaningful customer outcomes not process only.

Benefits

• Building capability and supporting an exciting, meaningful growth sector, alongside some great people.
• 42-hour working week, Monday to Friday.
• Lausanne office based.
• Competitive compensation.
• 25 days annual holiday, plus local legal bank holidays.
• Personal development and training, including coaching support.
• Growth opportunities as your career evolves at home and in other parts of the Buddi organization.
• An open, engaging, and respectful working environment.

Application Information

If you feel you are the right candidate, we want to hear from you. We offer full training through formal practice and immersion. We may consider some flexible working and other variations to our criteria if we believe you are the right candidate.

If we want to take your application forward, then you will hear from us. We thank you for your interest, apologize in advance if we are unable to communicate with you directly where you have not been selected at any stage, and wish you well.

Role title: Customer Office Team, Swiss Hub
Sector: EM, criminal justice
Location: Lausanne office
Company: Buddi SA, registered in Lausanne, VD
Position: Full-time
Contract type: Permanent
Travel rate: Around 20%, mainly in Switzerland, Europe, UK
Reporting to: (1) Global UK Customer Services Team Manager (based in UK), (2) Commercial Director, Europe (based in Switzerland)
Start date: 1 MAY 25/ ASAP