Customer Service Manager (m/w/d)

CordenPharma is one of the leading Contract Development and Manufacturing Organizations (CDMO) and develops and produces active pharmaceutical ingredients, medicines and associated packaging services on behalf of its customers as a “full-service” service provider. The group employs around 3,000 people.

Our network in Europe and the USA offers flexible and specialized solutions across five technology platforms: peptides, lipids & carbohydrates, injectables, highly potent active ingredients & oncology and small molecules. We strive for excellence in supporting this network and are committed to providing the highest quality products for the benefit of patients.

CordenPharma International (CPI) acts as the management company of the CordenPharma Group. In addition to the Executive Leadership Team, CPI has central functions such as Sales & Marketing, Legal, HR and Corporate Development, which work for the CordenPharma Group across locations and at an international level.

We are looking for one as soon as possible

• Manage customer service operational activities
• Provide tactical decision-making related to balance supply and demand
• Maintain a high level of customer satisfaction (OTIF, Volume & lead time)
• Establish and maintain solid relationships with internal stakeholders in different department (production planning, purchasing and quality)
• Handle customer requests and finding optimal solution to the problems and concerns presented
• Manage the forecast process

• Bachelor`s degree in industrial distribution, Supply Chain, Business, Economics, Engineering or related field
• Minimum of 5 years of experience in a customer-facing and management positions
• Experience in industrial environment a must ; within the Pharmaceutical industry a plus
• Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
• Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
• Strong analytical skills, used to work with reportings and datas  
• Proficiency in using ERP systems, particularly SAP4 HANA. Very good knowledge of Microsoft Office tools
• Fluent in both French and English with excellent communication skills