Boutique Manager

Would you like to write a new story with us?

As a Boutique Manager at Gübelin, you will serve as the face of the brand, delivering an exceptional luxury shopping experience to discerning clients.
You will lead a team of skilled sales associates, driving performance through a combination of leadership, operational excellence, and a passion for fine jewellery and horology.

Sales & Customer Experience Management

• Act as an official representative of the House of Gübelin for internal/external stakeholders
  
• Develop a coherent, localized business strategy to sustainably drive boutique performance
  
• Actively acquire new clients, and maintain long-term relationships with existing clients
  
• Drive the highest customer satisfaction and client experience along the customer journey
  

Team Management

• Act as an inspiring leader for a high-performing sales team
  
• Create/foster a collaborative, positive and performance-driven work environment
  
• Set and execute clear qualitative and quantitative targets, incl. regular performance reviews
  
• Develop, train and further educate team
  

Operations

• Oversee and ensure smooth daily operations of the boutique
  
• Continuously challenge & improve workflows, processes and create best practices
  
• Effectively monitor/implement VM guidelines in collaboration with HQ
  
• Continuously control and manage inventory/stock
  

Financial Management & Reporting

• Play an active role in the definition and deployment of quantitative targets
  
• Manage budgets & costs
  
• Continuously report business, sales and costs developments to Retail Management via monthly/yearly reports
  

Marketing Management

• Closely collaborate with marketing department to define, plan and execute in-store and out-of-store marketing measures
  

Requirements

• Bachelor's degree in business/hospitality or commercial apprenticeship in retail incl. further training in business management
  
• Additional industry-oriented education and skills development in the jewellery/watchmaking sector (e.g. education in gemology)
  
• Several years of work experience in the luxury and/or high-end jewellery/watchmaking industry, as boutique or deputy boutique manager
  
• Fluency in French & English, German and/or other languages advantageous
  
• Strong business acumen, entrepreneurial spirit, leadership and management skills
  
• Proven communication, analytical and problem-solving skills
  
• Holistic understanding of retail operations
  
• Well-groomed appearance and impeccable etiquette
  

Benefits

• Inspiring work environment and team spirit
  
• Support for individual training and development
  
• Attractive vacation entitlement and bridge days
  
• Interesting career opportunities
  
• Seniority bonuses