IT Service & Database Specialist

JOB NUMBER: JB04726

VACANCY NUMBER: ADV05885

SHARE: https://www.careers.msccruises.com/vacancy/ADV05885/it-service-amp-database-specialist-naples

ORGANIZATION: MSC Crociere S.P.A.

BUSINESS AREA: Office

LINE MANAGER: IT Operations Technical Project Manager

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are looking for an IT Service & Database Specialist in our Naples office, the major service delivery centre in the Group.

The position offers the option of smart working to ensure you have the best work-life balance possible.

In a very dynamic and growing IT dept, the IT Service & Database Specialist reports to the IT Fleet Director Team and will be supporting MSC Cruises in the IT Infrastructure Project Management area.

•Lead incident and problems management efforts, resolving IT problems promptly.

•2 & 3 Level support: Provide second level support for Database infrastructure.

•Act as the focal point for all communication related to incidents, both internally and externally, keeping all the stakeholders informed about the status and resolution.

•Incident Management: Act as the incident lead during incidents, coordinating responses and resolutions to minimize downtime and mitigate impacts on ship’s operations.

•Proactively monitoring Critical Services: Monitor critical services to ensure their uninterrupted operation, implementing new strategies and tools for effective monitoring to proactively identify and address potential issues.

•Reporting: Provide regular reports on IT operations and incidents to the various IT units.

•Extended Support Hours: Extend support to ships during weekends and night hours to address any IT-related issues promptly.

•Continuous Improvement: Identify opportunities for enhancing IT services and processes, driving continuous improvement initiatives to optimize efficiency, reliability, and performance in maritime IT operations.

•Availability to work during weekends and nights under rotation.

•Availability to Travel (20% of the time)

•Bachelor's degree or diploma in computer science, computer engineering, or a related field.

•Must have at least 5+ years of experience as a Database administrator (Oracle and MySQL).

• In-depth knowledge of MySQL (InnoDB cluster)

• In-depth knowledge of Oracle DB 12 to 19c

•Proven experience in Incident Management, ITIL or other relevant frameworks will be considered a strong plus.

• Knowledge of microservices architecture, virtualisation, and monitoring tools will be considered a plus.

•Strong analytical and problem-solving skills.

•Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills to effectively convey observability insights and recommendations to cross-functional teams.

Right to work in Italy.

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