Orthopaedic Surgical Specialist- Carbondale, IL
Veröffentlicht:
14 September 2024Pensum:
100%Vertrag:
Festanstellung- Arbeitsort:Carbondale
Job Description
-
Provide effective technical consultative service to customers before, during and after routine surgical cases
-
Consistently drive customer and patient satisfaction
-
Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products
-
Provide inventory management and invoicing to customers and branch operations
Duties & Responsibilities
-
Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.
-
Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
-
Attend and support routine primary surgical procedures.
-
Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product.
-
Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
-
Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
-
Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
-
Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
-
Help drive sales initiatives by assisting with technology upgrades.
-
Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
-
Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
-
Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.
Requirements
-
High School diploma. Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study.
-
Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
-
Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects
-
Demonstrated ability to manage complex processes with high detail orientation
-
Demonstrated ability to provide accurate, timely and effective customer service
-
Demonstrated ability to utilize office systems (Microsoft Office)
-
Prefer proficiency in order and inventory management systems