IT Service Delivery Manager (f/m/d)
Veröffentlicht:
15 Oktober 2024Pensum:
100%- Arbeitsort:Zurich, Zurich, Switzerland
The opportunity
The Region Europe IT Service Delivery Manager is responsible for developing, implementing & executing the IT delivery capability within their region of responsibility. Region IT SDMs plan, build, run or support IT solutions for a region of Central Europe with multiple countries, site offices & factories.
How you´ll make an impact
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Provide the interface to the business, consulting with the local BU leads, IT stakeholders & application owners within the business on IT-related topics - This position is a stakeholder facing role & requires management of expectations within the business
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Lead a multi-country team of IT specialists, providing appropriate & efficient IT solutions/services to a defined site
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Manage hosted IT resources & support global IT projects in respect of Hub implementation
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Together with the Countries /Product Groups, implement the global standard IT operating model, oversee service & project delivery, & ensure that the business voice is an integral part of the PG IT operating model
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Accountable for development & management of an organizational entity for delivering IT services, solutions & activities in the region. And for end-to-end IT service delivery incl. onsite services & IT/OT cybersecurity operational mgmt. at sites
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Aggregate demands for new & improved IT infrastructure services required by the business & ensure overall business satisfaction with existing infrastructure services
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Collaborate with the Country Management, IT stakeholders & 3rd party IT suppliers & across other countries
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Accountable for the assigned country scope ensuring that delivery of business processes/projects supporting IT systems/projects is aligned to business & function needs, resulting in improved efficiency, effectiveness, quality &/or operational functionality
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Prioritize tasks & responsibilities to manage global, regional & local requirements & escalations seamlessly accordingly to the global targets & strategy
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Ensure vision & mission alignment of the operational tactic. Lead & work with distributed teams & processes & driving them towards high levels of operational excellence
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Work with local knowledge of countries, regulations & able to bridge the gap or escalate when needed
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Responsible for compliance of IT services to local law, local license compliance & local IT controls compliance and for respective regional IT budget
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Ensure (with HR support) that the area of responsibility is properly organized, staffed, skilled & directed
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Guides, motivates & develops direct & indirect subordinates within HR policies, for benefit of both company & employee
Your background
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Bachelor’s degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems
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5+ years prior experience in IT
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2+ years prior experience in IT management role
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Fluent English communication skills & good local language skills of the major country of responsibility
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2 years of experience in project management of complex global projects
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Experience in process management, business process improvement, business process management, or value stream mapping
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Experience with manufacturing operations methods, process, and change management is an advantage
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Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge
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Flexibility to manage multiple shifts of IT resources in a factory environment