Retail Support and Infrastructure Manager (RSIM)

VF Corporation is looking for an exceptional Retail Support and Infrastructure Manager (RSIM) to join our Retail PSS Solutions team based in Stabio, Switzerland.

Let’s talk about the role!     

As Retail Support and Infrastructure Manager, you are responsible for ensuring the efficient support operation and robust infrastructure of retail locations. This means leading a team of support analysts, managing vendor relationships, and overseeing the technical infrastructure and support processes.

• Lead the technical support services for retail stores, ensuring minimal downtime and efficient issue resolution
• Oversee the installation, maintenance, and upgrading of network infrastructure in retail locations.
• Lead a team of support analysts located in Stabio, Switzerland and the UK.
• Manage technology projects and the cost base of retail infrastructure and support services.
• Work with vendors and internal security teams to implement and maintain security protocols and understand service performance and capabilities.

Skills for Success

The ideal candidate will be a proactive self-starter with strong leadership skills, commercial awareness, and a keen eye for detail. Your ability to manage technical support, infrastructure, and vendor relationships while driving data-driven improvements will be key to ensuring the optimal performance of VF International’s retail operations

• Foster a collaborative team environment, encouraging professional growth and development.
• Minimize downtime and drive efficient issue resolution, root cause analysis, and problem management. Optimize support processes to ensure efficient and effective service delivery.
• Define the infrastructure vision and roadmap, and oversee the installation, maintenance, security, and upgrading of retail infrastructure.
• Manage service providers to optimize delivery.
• Produce insight into support and infrastructure performance, using data to identify trends and areas for improvement.
• Manage budgets and identifying opportunities to for efficiency improvements.
• Have an interest in defining the Retail Infrastructure Roadmap, working with others to enhance product and service performance of retail products in stores.

Personal Attributes

• Strong understanding of business operations and the retail industry.
• Attention to detail and commitment to delivering high-quality results.
• Makes decisions based on business value.
• Inspire and guide a team to achieve goals.
• Be proactive and able to work independently, taking initiative to drive improvements.

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• On site gym offering health and well-being initiatives
• A discount card with 50% on all VF brands
• Break out areas offering complimentary hot drinks

About VF

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at http://vfc.com

Free to Be, Inclusion & Diversity 

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.