SVP, Fraud Risk Retail Policy Group Manager

The Fraud Risk Retail Policy Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

As part of managing the Consumer and Small Business Retail Bank fraud policy function for the NA Risk Operations group, the candidate will interface with the Business owners to understand the Business objectives and initiatives and work to maximize return on investment (optimize fraud loss) while fully complying with internal policies and applicable laws and regulations.  The role will actively participate in risk assessment and make recommendations to balance risk/reward tradeoffs. In addition, this position will be the central point of communication and lead monthly performance/reporting meetings with key Business and Risk Management partners.  The incumbent will have frequent interaction with key partners including Fraud Operations, Client Research/Security Operations, Fraud Analytics, Process Integration, Technology, and Digital Fraud/Business teams, and others.  The role will directly supervise a small team of specialized Fraud Policy Managers in support of the objectives.

Responsibilities:

• Act as a primary point of contact for the Business to escalate fraud issues.

Along with others, work with the Business to understand and assess new projects for fraud risk.

• Make recommendations for appropriate controls which will maximize return on investment and optimize fraud loss and operating expense at their respective lowest levels.

• Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers.

• Actively monitor and understand the latest fraud performance trends, quickly responding to lead mitigation of risk and communicate these trends and actions to the Business and Fraud senior management.

• Articulate the value of projects and overall approach to fraud related issues to senior management, Global Fraud partners, and the Business.

• Share best practices throughout all NA Businesses.

• Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address Business issues.

• Support the Control group in the evaluation and management of Global policies and standards, regulatory requirements, and issue management.

• Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans.

• Assist in managing peer reviews and audits, and effectively lead governance routines.

• Maintain strong awareness of industry trends so this can be effectively communicated to Business and Fraud Utility partners.

• Successfully develop, coach and motivate a small team of highly skilled Policy Managers.

• Through direct reports, actively manage fraud activities for specialty portfolios, products and channels including but not limited to the International Personal Bank, Commercial and Consumer payments (i.e. ACH, P2P, wire, check, debit/ATM) and others.

• Provide high level fraud oversight of other Citi products for the Retail Bank including but not limited to unsecured loans, the fraud losses for which impact the Retail Bank’s fraud loss expense.

Qualifications:

• 7+ years’ experience in financial services fraud or risk management, with specific experience in retail and/or commercial banking.

Direct experience in collaboratively influencing a variety of business partners is required.

• Knowledge of industry best practices and a network of industry contacts are preferred.

• Excellent presentation, written and verbal communication and strong interpersonal skills are required, including the ability to tailor communication approaches and content to a variety of audiences.

Education

Bachelor’s Degree or equivalent combination of education and experience is required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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