Customer Support Chat Specialist

Are you passionate about education and its power to change lives? Step out of your comfort zone and join a dynamic, fun-loving team dedicated to providing exceptional support to customers worldwide.

As a Customer Support Chat Specialist, your role is to ensure every customer—whether new or returning—receives outstanding service before, during, and after their journey abroad. You’re driven, proactive, and always willing to go the extra mile to make someone's experience exceptional. While you're focused on achieving great results, you never forget to enjoy the process.

Your Responsibilities:

• Provide prompt and accurate responses to customer inquiries, primarily via chat, with occasional email and phone support.
• Understand customer needs and guide them in using specific features.
• Investigate and report product issues by testing scenarios and replicating user experiences.
• Maintain and update the CRM with technical issues and valuable customer interactions.
• Engage proactively with website visitors, offering real-time support based on their browsing behavior.
• Occasionally work night or weekend shifts as needed.

What We’re Looking For:

• Excellent communication and problem-solving skills.
• Strong command of the English language.
• Experience handling customer inquiries via chat and email.
• Familiarity with CRM software.
• Ability to multitask efficiently.
• Proven ability to perform under pressure.

Join us and be part of a team that makes a real difference! 🚀

Please note: we're trying to build a great company culture and a cohesive office, which means that this is an in-office opportunity. There will be travel - Stockholm, London, Zurich etc. but when in Budapest this is a 5-days in the office role.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.