Collections Analyst (Hybrid)
Veröffentlicht:
22 August 2024Pensum:
100%Vertrag:
Festanstellung- Arbeitsort:San Antonio de Belen
Who we Want:
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Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
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Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
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Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
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Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
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Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
What you will do:
The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.
Essential duties & responsibilities:
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Make sure payments from their assigned customers are received as per the establish terms.
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Complete the daily worklist, following the appropriate steps of the collection’s strategy.
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Timely document, log and escalate unsolved disputes.
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Complete reports on the status of delinquent accounts and related collection efforts.
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In coordination with the Credit Team, take order release/hold decisions.
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Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
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Timely escalate large collection or reconciliation issues.
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Identify and address payment concerns and red flags before they become problems.
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Work with other Invoice to Cash teams to improve processes
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Contribute to accurate customer master data elements
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Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
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Comply with all internal control procedures to ensure accurate financial records.
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Performs other related work as assigned by management
Education & special training:
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Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
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Intermediate to advanced MS Office Suite
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Fluent spoken and written English
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Experience on collections-related systems (SAP, Oracle, Getpaid, or others)
Qualifications & experience:
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2 – 3 years of relevant experience in a Collections role