Group Customer Office Graduate Trainee Programme, 18 months, September 2025 start

Are you about to complete your bachelor's or master's degree and would you like to take on meaningful work and real responsibility in an integrative work environment?

With the 18-month Zurich Trainee Program, Zurich offers you a career start in which your strengths are encouraged and you can grow personally. The program gives you an insight into the world of insurance and reinsurance and forward-looking projects. After starting in September, several months follow in one of departments of Group Customer Office You will then have the opportunity to get to know our core business in various assignments and take on responsibility for activities customer strategy activities. You not only get to know diverse teams, but also the needs of our customers. You bring this experience to your third assignment and participate in strategic projects. In the final months of the program, you will return to your target function with newly acquired skills in order to successfully complete the trainee program and subsequently establish yourself as a long-term talent in the target area.

Group Customer Office (GCO) consists of a diverse team of Marketing, Customer Experience, Strategy, Research and Data Analytics professionals who drive the development and oversee the implementation of Zurich’s Customer Strategy across the group.

In the Group Customer Office, you will rotate through various teams within the function, gaining valuable experience in key areas such as:Customer Experience (design thinking, CX design, innovation), Brand Marketing (campaigns, social media, brand governance), Data Analytics, Customer Insights, as well as Project Management and Operations. By working in these diverse areas, you will acquire a well-rounded understanding of the core activities of our function, and of the Group's Customer Strategy.

If you are willing to proactively contribute new ideas and drive change, and if you want to take on responsibility in the Group Customer Office and launch your career after completing the trainee program, then this is your opportunity.

What you will do

• You will gain insights into how Zurich’s customer-centric approach drives business growth

• Understand the role of the Brand in a global and diverse organization, its governance and application accross regions.

• Learn about Customer Experience and its contribution to customer satisfaction and building customer loyalty

• Get hands-on with projects and understand how project management activities are run accross the Group Customer Office, obtaining insights into stakeholder management, budget management, tracking and reporting.

• Learn about Customer KPIs and their strategic role in driving change within an organization.

• Take part in operational and team activities of the function, as part of a Group function.

What you bring

• Completed Bachelor's or Master's degree, preferably in marketing, customer experience, data analytics or business management.

• Fluency in English and German (other languages are an advantage)

• Willingness to learn the insurance business from scratch

• High level of self-motivation and curiosity to familiarize oneself with new topics

• Can-do mentality as well as structured and networked thinking

• Good communication-, project and stakeholder management skills

• Aspiration to work in an international environment

• Interest in customer topics, with a natural curiosity for brand marketing, customer experience, and marketing trends.

• Digitally savvy and being comfortable using digital tools and platforms

• Continuous learning mentality with eagerness to learn and staying up-to-date on the latest financial and technological trends

Additional Information

We look forward to receiving your online application.

At our Quai Zurich Campus , our culture and our people are what set us apart. We thrive on face-to-face interactions that drive collaboration, nurture our unique culture, and amplify our success. Enjoy the best of both worlds with the flexibility to work up to two days remotely per week within Switzerland, allowing you to balance personal commitments while excelling in your career. Please discuss your flexibility needs with us during your interview.

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet .

• Location(s): CH - Zürich
• Remote working:
• Schedule: Full Time
• Recruiter name: Christopher Parkinson