Commercial Risk Switzerland Operations Lead

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 60,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

In Switzerland, Aon is represented by Aon Reinsurance Solutions, Aon Wealth Solutions and Aon Commercial Risk Health & Affinity. The company has around 350 employees in its offices in Basel, Locarno, Neuchâtel, Nyon, Wollerau, Zug and Zurich.

In order to strengthen our Operations team in Zurich we are looking for a:

Commercial Risk Switzerland Operations Lead (80 - 100%)

The Operations Team Leader will oversee the daily operations within the in-country operations teams, ensuring efficient processes, improving and automating processes, high-quality service delivery, and compliance with industry regulations. This role requires strong leadership skills, a good understanding of the relevant processes for a broker, and the ability to manage and motivate a team. The Team Leader will also be actively involved in the day-to-day tasks and operations, including transitioning tasks from the business into in-country operations as well as transitioning tasks to CoE where relevant.

Your responsibilities

• Lead and manage the operations team, providing guidance, support, and performance feedback.
• Oversee the processing of insurance policies, renewals, and general client servicing
• Ensure compliance with industry regulations and company policies.
• Develop and implement operational procedures to improve efficiency and service quality.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Handle escalations and resolve complex issues.
• Train and mentor team members, fostering a culture of continuous learning and development.
• Actively participate in daily operational tasks and ensure timely completion of work assignments.
• Facilitate the smooth transition of tasks from the business to in-country operations as well as from in-country operations to CoE

Your profile:

• Bachelor's degree in Business Administration, Insurance, or a related field
• Minimum of 5 years of experience in insurance broking
• Strong knowledge of insurance products, policies, and regulations
• Good leadership and team management skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and generally technology able
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet deadlines

Our offer:

• Competitive remuneration package
• Flexible working hours, autonomy, home office solutions
• Opportunity to work in a dynamic international environment
• Pleasant working environment with attractive working conditions
• Good opportunities for professional and personal development

At Aon, we provide equal opportunity to all employees and job seekers, regardless of gender, ethnicity, creed, sexual orientation, gender identity, national origin, age, disability, etc. Aon is committed to a diverse workforce and is an affirmative action employer.

We drive and promote inclusiveness, building an environment where everyone has opportunities for growth and development.

We would like to draw your attention to the fact that we are looking for a person whose profile match the requirements mentioned in the advert. Therefore, we will only answer to candidates who fully match these criteria.

Please apply only online and send your application in English.

#INSERT-LI-ID-29710

#LI-HYBRID