People Solutions/HR Operations People Experience Manager

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Job Description

Are you an experienced People Experience (Px) manager with continuous improvement mindset? Do you want to build something next-gen and innovative, while contributing to a greater purpose? As we continue our customer experience cultural development globally, Takeda Business Solutions (TBS) is now hiring a People Solutions/HR Operations Px Manager with a passion for qualitative and experience based customer focus.  

People Solutions/HR Operations Px Manager is a newly created role within the People Solutions Tower. The purpose of the role is to develop and deliver a robust and best-in-class People Experience (Px) strategy and operational plan specifically calibrated for People Solutions Px targets, and to execute the plan.

The Px Manager reports to the Head of People Solutions and is expected to be fully embedded within the People Solutions organization, leveraging relevant functional and process knowledge to identify Px issue areas, correctly identify and diagnose problems on a root-cause basis, and design and drive process, technology and organizational initiatives to close gaps

Here, you will help TBS realize our inspiring vision to build and deliver simplified, innovative solutions by unlocking the value of data for our global business. This, in turn, empowers Takeda’s unwavering commitment to patients.

INSPIRED BY PATIENTS. POWERED BY YOU.

Required qualifications:

• Collaborate with People Solutions leadership and operational teams to set Px targets aligned with goals and KPIs, leveraging data-driven insights to identify areas for improvement and execute targeted action plans that enhance processes, policies, and technology.
• Provide Px expertise and training to operational teams, fostering learning initiatives that raise Px awareness and improve stakeholder interactions.
• Design and implement a Px measurement framework, including KPIs, reporting mechanisms, and accountability for tracking performance and driving results.
• Foster a culture of accountability and excellence in People Solutions, ensuring seamless and efficient delivery.
• Lead communication and change management strategies, promoting collaboration with leadership and stakeholders on prioritized Px solutions.
• Manage the onboarding program for People Solutions, aligning with Takeda, HR, and TBS standards to ensure operational and Px excellence.
• Guide the People Solutions Team Leaders community, driving global Px initiatives.
• Collaborate with TBS leadership to standardize the collection of Px feedback and use insights to drive continuous improvement.
• Build and lead a thriving Px community, setting priorities and coordinating activities to support People Solutions goals.
• Align Px activities with the TBS stakeholder engagement model to ensure consistent and effective relationship management.
• Support leadership meetings and reviews (MORs, OPRs) by providing Px insights that drive the People Solutions agenda.
• Partner closely with HR to ensure alignment with shared HR processes and promote organizational excellence.

Preferred qualifications:

• Degree in HR or a related field
• Proven success in stakeholder-facing roles with expertise in fostering collaborative relationships, and consistently delivering exceptional Px outcomes across HR.
• Process knowledge (5+ years) in HR domains, including Payroll and Employee Life Cycle Management, with operational expertise in ServiceNow's HR module.
• Demonstrated ability to lead Px transformation and continuous improvement initiatives across HR operations, driving impactful improvements and innovative solutions.
• Experience in a shared services organization, with preference for HR domain expertise.
• Ability to influence and drive organizational change, guiding teams through change initiatives and improving employee engagement and satisfaction.
• Exceptional communication and storytelling skills, adept at conveying complex ideas clearly and engaging stakeholders across diverse audiences.
• Flexible, growth-oriented mindset with the ability to engage diverse stakeholders and lead transformation initiatives in complex, matrixed environments.
• Strategic, analytical, and forward-thinking abilities, with a focus on solution-oriented results.
• Resilient, self-motivated, and adaptable.
• Fluent in English, with excellent verbal and written communication skills.

Preferred:

• Project management certifications such as PMP, PRINCE2, or CAMP
• Relevant HR certifications such as PHR, CIPD.

What Takeda can offer you:

• A flexible work environment
• Comprehensive benefits package
• Continuous professional development and global career opportunities
• The opportunity to build next-generation analytics solutions
• A culture that encourages an entrepreneurial spirit, agile thinking, and collaboration
• Onboarding trainings and support from an employee ambassador – “Tomodachi” – your buddy during the first month at Takeda

About Takeda Business Solutions

Takeda Business Solutions (TBS) is a key business partner for Takeda creating an exceptional experience where you feel supported and confident in our solutions. We harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. With a clear line of sight to the patient, we create seamless experiences that free up our partners' and colleagues' time to focus on our purpose – better health for people, brighter future for the world.

Ready to apply?

Go to takedajobs.com and search TBS.

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