Customer Value Manager Migrations B2B (w/m/d) 80-100%

Join us in the top league!

We're the leading challenger in the Swiss telecoms market and we're listed on the Swiss Stock Exchange SIX. With more than five million subscribers, Sunrise provides leading mobile, landline, Internet and entertainment services. We boast a dynamic and international work environment. Future-oriented ways of working and workplaces make us one of the most attractive employers in the Swiss market. Join our team and help shape the digital future with us.
 

Make the most of your talent: Get to know Sunrise right here !

We are seeking a highly organized and results-driven Migration Manager to lead and execute large-scale migration projects within the B2B Migration Team. This role is critical in managing transitions driven by end-of-life purposes and More4More initiatives, ensuring a seamless experience for customers and internal stakeholders. The ideal candidate will have a proven track record in managing complex projects, excellent communication skills, and the ability to collaborate across diverse teams to deliver successful migration outcomes.

Tasks:

• Project Leadership: Develop and execute migration plans, including timelines, milestones, and business cases, to support end-of-life transitions and More4More initiatives
• Coordination & Readiness: Collaborate with cross-functional teams (product, IT, customer care) to ensure system, process, and resource readiness for migrations
• Customer Communication: Design and implement communication strategies tailored to customer needs, ensuring clarity and minimizing disruption during migrations
• Team Enablement: Provide necessary training and documentation to teams involved in migration activities for seamless execution
• Risk Management: Identify and mitigate potential risks in migration projects, proactively implementing corrective actions when needed
• Performance Tracking: Monitor migration progress, addressing roadblocks, and reporting detailed updates to stakeholders
• Post-Migration Evaluation: Conduct reviews to assess project outcomes, document lessons learned, and recommend improvements for future initiatives

Requirements:

• Bachelor's degree in Business Administration, Project Management, IT, or a related field; MBA or certifications like PMP, PRINCE2, or Agile preferred
• 5+ years in project or migration management, ideally in a B2B or telecom environment, with experience in end-of-life transitions or large-scale upgrades
• Expertise in managing large-scale, cross-functional projects with a strong focus on timelines, deliverables, and risk mitigation
• Skilled in using project management tools, data analysis platforms, and understanding of data migration tools and processes
• Excellent interpersonal skills to influence diverse stakeholders and foster team alignment
• Analytical mindset with a proactive and adaptable approach to evolving project requirements and challenges
• Strong understanding of customer needs, telecom B2B products, services, and lifecycle management
• Fluency in German and English (French/Italian is a plus)

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future!

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

#LI-NF1