Office Coordinator Concierge (m/f/d), Bilingual (FR/EN), 5* Luxury in Gstaad, Winter Season, accommodations available
Hoteljob
Veröffentlicht:
27 Oktober 2024Pensum:
100%- Arbeitsort:Gstaad
Introduction
The Alpina Gstaad is a Swiss luxury hotel for travellers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés.
For the winter season from mid-November 2024 to mid-March 2025, we have the following exciting position in our team:
Join our Concierge team as an Office Coordinator!
Are you highly guest-oriented, organized, and fluent in both English and French? If so, The Alpina Gstaad is the perfect place for you!
Your profile
- Strong guest-oriented mindset with excellent communication skills and a friendly demeanor
- Fluency in English and French, both spoken and written; additional languages are a plus
- Highly organized, detail-oriented, and able to manage multiple tasks efficiently in a fast-paced environment
- Previous experience in a similar role or within hospitality, particularly in concierge or guest services, is preferred
- Proficiency in using office software and reservation systems
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability
- Strong problem-solving skills and the ability to remain calm under pressure
Your responsibilities
- Managing and responding to email correspondence in a timely and professional manner
- Organizing and supporting the Concierge back office to ensure smooth operations
- Assisting the Concierge team in delivering exceptional guest experiences by coordinating reservations, requests, and inquiries
- Maintaining accurate records and databases for guest requests and services
- Collaborating with other departments to fulfill guest needs and enhance service delivery
We offer
- Varied, modern, international working environment
- Modern remuneration and working time recording
- Internal and external training opportunities
- Accommodation is provided in the region during the probationary period (3 months)
- Alpina Benefit System with attractive employee benefits for outstanding performance
- Gold-certified by EarthCheck for a holistic, sustainable approach