IT Service Architect

JOB NUMBER: JB04737

VACANCY NUMBER: ADV05896

SHARE: https://www.careers.msccruises.com/vacancy/ADV05896/it-service-architect-naples

ORGANIZATION: MSC Crociere S.P.A.

BUSINESS AREA: Office

LINE MANAGER: IT Operations and Release Senior Manager

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are seeking a highly skilled IT Service Architect to join our Naples office, a key hub for our IT operations.

In this role, you will be responsible for designing, improving, and governing IT service architectures to ensure alignment with business objectives, focusing on key areas such as ITSM processes, IT infrastructure, and application landscapes.

•Reporting directly to the local IT Service Manager

•Develop, maintain, and optimize IT service architectures in alignment with the company's strategic goals.

•Design and oversee ITSM processes, ensuring compliance with industry best practices and MSC standards.

•Drive initiatives related to service design, availability, continuity, and capacity planning.

•Create and update service blueprints, roadmaps, and other architectural artifacts.

•Manage and mitigate risks related to IT services, ensuring alignment with SLAs and KPIs.

•Collaborate with cross-functional teams, including IT operations, development, and business stakeholders, to define service requirements and ensure seamless delivery.

•A minimum of 5 years of experience in IT service management area

•An understanding of the complete service lifecycle including concept through to sourcing, design, build, test, deployment and disposal management

•Strong expertise in ITIL frameworks and ITSM process design.

•Fluent in English; additional languages are an asset.

•Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders.

•Strong problem-solving and analytical abilities with a proactive, results-driven approach.

•Right to work in Italy

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.