Banking Applications Support Specialist - 12 months contract

Your team

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5,000 people.

Pictet Wealth Management combines more than 200 years of Swiss banking heritage with global investment expertise. The Partner-owned financial service group offers a comprehensive service for wealthy individuals and families, including discretionary and advisory investment solutions and family office services.

As a member of the PWM Business Applications Support Center (BACS) team, your mission will be to provide support for the Pictet Group’s Banking Applications. You will play a critical role in providing support and assistance to both clients and internal stakeholders to ensure the seamless functioning of these applications and processes.

Your role

• External banking application support: Handling emails and calls received by the Client Call Centre (CCC) to provide accurate responses and resolve issues encountered by users of mobile banking applications.


• Internal business support: Handling internal requests related to all business applications with regard to matters linked to investments, the Front, clients or compliance. 


• Providing level one support and following up on problem resolution with level two and level three support to ensure efficient and timely resolution.


• Working with other business lines to manage communication on all applications under the team's responsibility to ensure smooth and consistent communication.


• Participating in user acceptance tests (UATs) to confirm the correct functioning and usability of applications.


• Carrying out administrative and production tasks related to the team's mission.

These responsibilities encompass the key areas of focus for a support team member in the field of banking.
 

Your profile

• Swiss CFC commercial diploma or training deemed equivalent.


• At least 4 years’ experience in the banking industry would be an advantage.


• Proven experience in providing help desk type support.


• Fluent in French and English (written and spoken); knowledge of German and Spanish would a plus.


• Strong client focus with a keen sense of client service.


• Excellent interpersonal skills, together with effective communication and relationship-building abilities.


• Good listening skills, ability to show empathy and patience to deliver exceptional service to clients.


• Ability to work as part of a team by fostering collaboration and cooperation among colleagues.


• Excellent organisational skills, flexibility, independence and sense of initiative.


• Proficiency in using digital tools and widely used communication devices (iOS, Android).


• Good knowledge of the Windows and Mac operating systems.


• Must be a resident in Switzerland.

Ref: BBSS/SN/MR

Note

Diversity & Inclusion

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.