SENIOR ERLR MANAGER
Veröffentlicht:
19 Oktober 2024Pensum:
100%Vertrag:
Festanstellung- Arbeitsort:Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
The ERLR Lead has overall responsibility to lead delivery of ERLR services within a Cluster/Business, being responsible for the effective management of ER matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction level. Will also provide overall Labor Relations leadership and support throughout the collective bargaining process and will be responsible for anu stakeholder management and communications that might be needed in the ER/LR space. Is responsible for leading a team that provided services in a timely manner, treats the workforce respectfully and maintains high levels of confidentiality, trust and integrity.
MAIN ACTIVITIES
- Manage country operational activities to achieve target key performance indicators, operational level agreements and service levels by executing resource planning to ensure availability of staff and support;
- Manage the operational plans to increase the effectiveness of services while improving the customer experience
- Employee Relations – ensure timely and compliant handling of all Grievance and Discipline requests. Coach and train managers and employees;
- Labor Relations – input and guidance on Labor Relations strategy, preparation and negotiation of CBA within agreed parameters with BUHR, business impact assessment, ad hoc Labor Relations consulting including for major workforce events (M&A, divestitures, restructuring, …). Be responsible for any stakeholder management and communications that might be needed in the ER/LR space;
- Notify relevant COE, Global Policies team on regulatory changes;
- Ensure workplace policies are current an in compliance with applicable laws;
- Provide professional guidance to team within the country;
- Effectively integrate new support requirements into the country as they are introduced by HR special projects initiatives;
- Maintain transparent communication channel with Regional HR Services leaders and other appropriate stakeholders by summarizing and reporting on operational updates and issues to Regional Employee Relations and Site Management Lead for support, staff planning and development;
- Work closely with internal and external colleagues within the country location;
- Monitor team members workload and performance, ensuring proper assignment of cases and workload balancing to deliver targeted service levels;
- Lead and contribute to scheduled and ad hoc trainings to improve performance and promote continuous learning;
- Support management of Grievance and Discipline requests requiring high level knowledge and authority and/or interaction with 3rd parties;
- Build an external professional network to maintain an appropriate view of the workplace and marketplace;
- Conduct environmental scans and participate in significant workplace events, such as planning and execution of RIF’s, M&A’s, etc. at the country level;
- Drives direct interventions with managers and employees on most sensitive cases and or escalations;
- Understand the KPI’s and operational metrics that are critical to manage service delivery in order to achieve SLA’s and meet customer service standards;
- Utilize operational practices and reports, including quality audits, standard and ad hoc reports daily; constantly communicating performance with team and actively working to identify and implement interventions to maintain service standards;
- Utilize operational practices and reports, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets;
- Implement continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution;
- Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement;
- Establish a set of values to promote achievement and continuous improvement in alignment with the overall Global Services organization;
- Embrace and leads a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in HR GS in alignment with the Company’s Leadership Imperatives;
- Develop a strong pipeline of global, diverse leaders within HR GS and across the broader HR community. Enable a Credo-based and High-Performance Culture within the team;
- Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate teams members;
- Responsible for communicating business related issues or opportunities to next management level;
- Responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable;
- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies and procedures.