The company

"Time is what you make of it."

Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.

Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!

Job description

Main responsibilities among others include:

• Supporting the Store Manager in leading the team
• Acting as Deputy of the Store Manager in his/her absence
• Driving Sales
• Customer acquisition and retention
• Ensure the whole organization and running of the store together with the SM

SALES:

• Lead by example in service and customer care.
• Knowing the different collections and their products (style, material, tendencies etc.)
• Achieve Sales goals and cross selling.
• Guarantee of a perfect customer reception and service.
• Ensure a perfect appearance of the store and optimum product presentation (display cases, counters and furniture)
• Support of other staff during the sales (service, gifts, etc.)
• Contribution to the achievement of business goals.

Representation of the Store Manager :

Administrative activities, in the absence of the Store Manager or on their behalf:

• Any customer orders.
• Ensure that sufficient material is present (bags, gift boxes, batteries, etc.)
• Ensure that sufficient office material is present
• Communicating with the head office (parameter, e-mail, telephone, if specific customer cases, by appointment or on behalf of Store Managers
• Implementation and evaluation of the Linkage

Team leading, in the absence of the Store Manager or on their behalf:

• Organize the training of new employees (Swatch regulations, ); Training of employees on new products
• Delegating Tasks to employees, if possible and depending on the ability of employee
• Organize the working day (Administrative, stock, breaks ...)
• Keep the Linkage Book and train new employees to use it.
• Arrangement of motivating sales targets

Collaboration with the Store Manager:

• Forwarding important information relating to the daily business of the SM
• Keep Store Manager up to date on employees
• Respect the guidelines of the Store Manager and represented this to the team
• Open communication with Store Manager
• Completing a further delegated duties of the Store Manager (if something is unclear ask Store Manager)

Profile

Besides his main tasks/goals, to excite the customers and respect the brands policy, the Assistant Store Manager must fulfil the following mission:

• Leading of a team in collaboration with the store manager
• Boost the sales
• Setting the brand into scene
• Ensuring the organisation as a whole and management of the store in collaboration with the store manager

Commitment to progress

The behavioural model obligates every employee to take on professional responsibility. The deputy store manager commits to:

Foster the brand by means of his behaviour

Professional requirements

• Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
• Experience in sales and leadership of a store and its sales staff, or as assistant store manager
• Customer oriented and customer friendly
• Takes on initiative
• Experience in PR and marketing activities
• Being proficient in sales strategy
• Numbers oriented
• Commitment
• Representing the brand Swatch

Benefits - What is in for you.

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%)
• Good performance paired with continued business needs translate into an open-end contract.
• Development and training opportunities.
• Contribution to health insurance costs

Languages

Mother tongue / Excellent German / Swiss German

Very good to excellent English level (C1 and above)

Any other language a real asset

Company address

SWATCH Retail SA

Human Resources

Nicolas G. Hayek Strasse 1

CH - 2502 Biel/Bienne

Contact

Rani Houyez: E-Mail schreiben