IT Field Service Engineer (all genders)

🚀 Challenge the Impossible

About Beyond Gravity

Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a start-up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1600 professionals, spread across 14 locations in seven countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites, launchers and semiconductor industry, we’re helping to improve life on earth.

Your mission

• 1st and 2nd level support for Windows-based user applications
• Handling incoming support requests from end users (=tickets)
• Maintain end user laptop and desktop support, and shared workplaces in the office.
• User management - permission management of several systems
• Asset management: care of employees regarding their IT workstation equipment (hardware), Mobile Phones and IT Accessories – From procurement till delivery to user.
• Manage of CMBD record file, Stock maintenance.
• Support locally other IT teams (network, infrastructure, etc…), in multiple task and projects (ex.: office relocations, network - switchers installations, etc)
• Support of telecommunication systems (MS Teams, legacy telephony)
• Troubleshooting hardware issues, swapping or upgrading components
• May require some staggered shifts and will require some travel to sites
• Other duties may be assigned

Your story

• Completed technical education with a focus on IT or equivalent work experience
• Years of experience: Intermediate, typically 3 to 5 years of applied skills and experience in a similar role with a focus on technical support and help desk
• Good knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP….) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure
• Familiarity with iOS, and Android operating systems to provide best-effort support to End users using related devices
• Working technical knowledge of Microsoft environment (Windows, Office, etc..) to allow for resolution of issues
• Solution oriented approach and team player, high operational readiness, problem-solving mindset, and proactive
• Excellent Native and Good English skills (Conversational local language (English, Swedish, Finish, Hungarian, German, Portuguese)
• Nice to have: Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP and Dell devices including warranty parts ordering, repair/replacement, and defective part return.
• Customer orientation and customer-facing “softskills”, teamwork, experience in working with remote teams, communication skills with internal and external stakeholders
• Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Acts as an informed team member providing analysis of information and limited project input
• Evaluates unique circumstances and makes technical and procedural recommendations
• English is a must. German is nice to have

Why Beyond Gravity?

• Work in an international environment with global mindset and high-tech products that will fly into space
• A highly specialized and motivated team with a lot of know-how in a unique industry
• We live a hands-on mentality and take suggestions for improvement seriously
• Attractive employment conditions (contribution to public transport, trainings and development opportunities, full paid maternity/paternity leave and many more)
• Flexible and mobile working and at least 5 weeks of vacation with possibility to buy additional vacation

🌌Are you ready for lift-off?

Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. Propel your career to new heights by applying before 01/12/2024. We‘re actively reviewing candidates and will promptly select the ideal fit for our team.

For questions regarding the position, please contact: Hugo Morais | | E-Mail schreiben

For questions regarding the recruitment process, please contact: Stefan Hunger | | E-Mail schreiben

Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.

Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.

Zürich, ZH, CH