As a Gong Specialist, you'll play a pivotal role in empowering our global teams to maximize their use of the Gong platform. In this dynamic position, you'll partner closely with Business Leads, Product Managers, and CRM Support to drive impactful AI insights that fuel our revenue growth. If you're passionate about leveraging cutting-edge technology to transform sales strategies and thrive in a collaborative environment, this is your opportunity to make a significant impact and elevate our team’s success. Join us and be at the forefront of innovation with Gong!

Shift Timing - 9:00 PM - 6:00 AM

Hybrid Work Model: Work from Office Twice a week

About the Role:

In this opportunity as a Business System Analyst - Gong, you will:

Backlog Management: Maintain and develop a backlog of user stories to continuously improve the Gong instance.

Team Support: Assist different teams in the management of the Gong instance to meet their specific needs.

System Administration: Manage and maintain Gong 'Company Settings,' including:

Users and User Profiles

Integrations with other platforms like Microsoft Office, Teams, Salesforce, and Genesys

Trackers and Custom Vocabulary

Company Library and Streams

Dashboard Management: Create and manage deal dashboards to provide actionable insights.

Technical Troubleshooting: Troubleshoot technical issues and provide solutions to ensure minimal disruption.

Reporting: Export reports as needed and manage monthly user usage reports for the AI Adoption Dashboard.

User Support: Conduct demos for different teams, user acceptance testing (UAT) for Gong and Salesforce integration, and handle user import requests.

Training and Onboarding: Participate in team onboarding and training sessions, conduct office hours for current teams, and provide user training.

System Maintenance: Manage and maintain Gong 'Company Settings,' including users, profiles, integrations, trackers, custom vocabulary, company library, and streams.

Dashboard Creation: Create and manage deal dashboards.

Technical Support: Troubleshoot technical issues and export reports as needed.

Reporting: Generate monthly user usage reports for the AI Adoption Dashboard.

Demos and UAT: Conduct demos for different teams, perform UAT testing for Gong, and UAT testing for Gong and Salesforce integration.

User Requests: Handle user import requests.

Training: Participate in team onboarding and training sessions, conduct office hours for current teams, and provide user training.

About You:

Overall, 4 to 6 years of experience working with CRM tool. The ideal candidate will have a blend of technical expertise and hands-on experience with Gong, as well as strong skills in system integration and user training. Specifically, you should have:

Gong Experience: Proven experience working with Gong.

Administrative Experience: Experience as a Gong Business Administrator/Technical Administrator is a plus.

Salesforce Knowledge: Experience working with Salesforce, especially with Account/Contacts/Opportunity Object, and/or Salesforce Administrator experience is a plus.

Office 365 and Teams Proficiency: Comfortable working with Office 365 and Microsoft Teams.

System Integration Skills: Good understanding of system integration and architectural principles.

Agile Methodology: Familiarity with agile methodology to manage workflows and projects efficiently.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.