Group Overview:

The Client Reporting Oversight (CRO) team within the Data & Regulatory Operations organization owns governance and oversight of client reporting functions including trade confirmations, product prospectuses, and client statements, ensuring they are generated and delivered in an accurate, timely and controlled manner while meeting regulatory and service requirements. Additional responsibilities include conducting the 17a-13 quarterly security counts.

The Compliance Business Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Key Responsibilities:

• Responsible for supporting Governance and Oversight and control programs for Client Reporting Oversight including defining the strategy, approach, processes, quality, tools and reporting that provide risk management consistency and excellence.
• Works closely with business partners on findings and makes recommendations on improving practices.
• Responsibilities also include supporting Control Design Projects and Issues through inception, execution and closure and examining the Operations environment for existing controls, potential enhancements (through automation, or other efficiencies), or the need to develop new, more effective controls. 
• Develops procedural implementation and change management process with Operation teams to ensure proper governance and controls exist.
• Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
• Has the ability to operate with a limited level of direct supervision.
• Leads Strategic Program Implementations
• Acts as SME to Client Reporting Oversight Manager, stakeholders and /or other team members.
• Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.
• Contribute to governance, management, coordination, and the facilitation of the execution of the Manager Control Assessment (MCA, i.e., Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. 
• Monitor and coordinate the identification, documentation and remediation of issues and corrective action plans (CAPs). 
• Assist Client Reporting management in exercising control over Operational and Compliance Risk in accordance with established Policy requirements and contribute to the Policy and Procedure reviews and enhancements.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Manage existing EUC’s, lead the automation, and leverage tools and capabilities (including EUC Inventory management and workflow system capabilities) to ensure appropriate inventory management governance exists around the EUC .
• Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Creation of metrics, including gathering, reporting, trend analysis.
• Manages a multi-faceted project/account/campaign or multiple projects at the same time.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant work experience in Business Risk & Controls
• 5+ years’ experience in financial services.
• MS Excel, MS PowerPoint, SQL,
• Consistently demonstrates clear and concise written and verbal communication skills.
• Effective organizational influencing skills required.
• Excellent problem-solving skills Ability to see the big pictures with high attention to critical details.
• Demonstrated ability to develop and implement strategy and process improvement initiatives.
• Knowledge of regulatory rules 10b-10, 606b-3, 17a-13, a plus but not necessary
• Knowledge of client documentation, client confirmations, client statements, prospectuses, a plus but not necessary.

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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