Infrastructure and Enterprise Engineer II

This position participates as a senior member of the Expedia Group Reliability Operations team. Here you are responsible for 24x7 operational support to one of the largest eCommerce companies in the world. As an Engineer II you will play an integral part in the team’s ability to respond to and resolve major service impacting events. This challenging position will yield incredible experience to those interested in job responsibilities that focus on restoring service to our customers and employees in a fast paced, cutting-edge environment.

What you'll do:

• Drive the resolution of major incidents to the quickest possible service restoration

• Collaborate with operational and development support teams, along with other business partners and customers to achieve your goals and drive improvement

• As a well-rounded and skilled technologist, you’ll also help directly repair impacted services where the opportunities exist

• Serve as the first level of escalation for issues in the Expedia Group production environment

• Play a key role in maintaining high availability for multiple online travel websites, leveraging a variety of monitoring and support tools to help diagnose and triage issues

• Develop internal tools and process improvements in both proactive and reactive setting

• Provide timely and accurate communication to internal stakeholders and external business partners via outage notifications

• Learn and stay current with standard e-commerce and travel industry technology

• Troubleshoot and triage complex technical issues spanning multiple teams and areas of responsibility

• Collaborate with teammates and technical teams across the globe to bring together critical incident details including post-incident action items

• Be a phenomenal teammate

• Help the team learn and improve by delivering and sharing data, insight, analysis to help drive improvements

Who you are:

• 5+ years working experience in 24/7 incident response type environment

• Demonstrated ability to expertly navigate major incident pressures and use times of stability to drive improvements and solve problems

• Experience managing resources in AWS through both console and other management tools, including identifying / terminating degraded resources and other triage methods

• Ability to troubleshoot large, complex systems with an eCommerce emphasis

• Deep understanding in support of Microsoft Server OS versions, Linux Operating systems, as well as Cisco and other Network OS types as well as Load Balancer / Firewall concepts

• Medium level scripting skills in languages with a focus on automation and orchestration of operational support activities

• Experience with diagnostic and logging tools, previous Splunk usage a strong plus

• Effectively communicate technical issues in a non-technical manner and engage with a globally distributed team of technically diverse individuals

• Experience or certification in ITIL V3, Agile, Lean practices preferred

• Good communication, analytical, and problem-solving skills