As part of the development of CHANEL F&B Boutiques in Travel Retail, we are looking for a Boutique Manager for our new CHANEL F&B Boutique at Zurich airport (opening May 2025).

As a Boutique Manager, you will have a key role in deploying Chanel’s Retail vision,
ensuring operational excellence as well as a unique client experience at any time. You will be responsible for all Retail activities within the Boutique (strategical, analytical & operational), elevating Chanel’s brand image & performance. To successfully carry out your missions, you will be supported on a daily base by the CHANEL Travel Retail department and our partner Avolta.

Permanent position

Starting from May

Location: Zurich airport

YOUR MISSIONS
 

Team management:
A team of 5 Beauty Consultants (employed by Avolta) will be dedicated to the
CHANEL boutique, located in Zurich Airport Level 1.
 

• Lead by example on the sales floor, demonstrating state of the art client engagement and selling techniques.
• Establish a strong team spirit and a positive working environment
• Ensure the understanding and implementation of Chanel’s strategy.
• Build & lead positive, ambitious & constructive team briefings
• Follow up on performance indicators of each employee, providing regular feedback.
• Develop individual action plans to ensure the success of each team member.
• Drive the team on the field, allowing them to perform at their best.
• Update team schedules together with the Terminal Manager (Avolta),
  guaranteeing a smooth Boutique operation at any time.
• Inspire your team, while proactively developing your personal skills & knowledge
• Participate in recruiting talent, setting up personalized integration programs.

Business development         
 

• Develop a deep knowledge of the Travel Retail environment in Zurich Airport
• Be a driving force in developing the business on a day to day
• Propose different actions to improve the business, adapting to several passenger profiles.
• Analyze and pilot KPIS ensuring constant progress & reaching our ambitious targets
• Guarantee a correct implementation of animations, client experiences and visual merchandising recommendations.
• Ensures that Boutique guidelines are implemented and respected at any time.
• Manage the order process and use of sales aids in line with the brands’ strategy
• Develop a healthy and positive partnership with Avolta’s local management.
• Guarantee an excellent stock level, through constant communication Avolta’s local management.
• Work closely with the Chanel & Avolta logistics departments to ensure the proper management of F&B and Eyewear inventories, and the implementation of new launches according to the defined schedule. Make proposals for Eyewear orders.

Be an Ambassador of CHANEL brand:

• Create personalized client experiences, based on CHANEL’s experience paths,
  brand culture and know-how.
• Develop loyalty and long-lasting relationships with clients.
• Represent the boutique internally and externally:
  • Create synergies with Duty Free Multi Brand Stores
  • Create and develop a strong partnership with each business partner.

PROFILE:
You have a passion for high-end retail, a deep understanding of luxury brands, and a commitment to providing exceptional client service. With approx. 5 years in retail you are driven to curate a personalized shopping experience, building lasting relationships, and overseeing day-to-day operations to ensure the boutique runs seamlessly.

Key Skills:

• Expertise in luxury retail sales and client relationship management
• Strong leadership and team management capabilities
• In-depth knowledge of beauty trends, high-end product offerings, and market insights
• Exceptional communication and interpersonal skills
• Proficient in inventory management, visual merchandising, and stock control
• Ability to create a welcoming and elegant boutique environment
• High-level organizational skills and multitasking abilities
• Fluency in German, English (any other foreign language is a plus)