Commercial Back Office Global End User RETAIL

Belgrade, Serbia

The Zumtobel Group is an international lighting group and a leading supplier of innovative lighting solutions, lighting components and associated services. With its core brands, Zumtobel, Thorn and Tridonic, the Group offers its customers around the world a comprehensive portfolio of products and services.

Your job

• Support of customers (retailers, mainly shops and fashion brands).
• Quotation preparation and order entry in SAP.
• Clarifying commercial issues such as credit limits, reminders, tax issues.
• Handling of incoming orders; dispatching of goods.
• Monitoring of dates and delivery times.
• Managing the international rollout (shipment, certificates, managing interfaces between countries, PSP planning).
• Providing assistance to Global Key Account Managers.
• Managing complaints.
• Technical clarifications and support for Account Managers (for a limited number of accounts).
• Monitoring of deadlines and monthly stock planning (SAP PSP) for the responsible customers.
• Organizing product certifications for products for international deliveries.
• Collaboration in the development of internal processes.

Your profile

• University degree (Preferably in Economics).
• 2 - 5 years of relevant experience.
• Very good knowledge of MS Office.
• Ability to understand and read architectural room plans and technical data sheets.
• Knowledge of SAP is an advantage, general knowledge of ERP is mandatory.
• Commercial and technical understanding is required.
• Fluent in English, both spoken and written.
• German language knowledge would be considered as an advantage.
• Curious personality with a desire for continuous improvement and development.

Learn more about our corporate company culture in our enlightening video - where we live light and thrive together!

Ready to be a part of Zumtobel’s growing team? Apply today, we look forward to meeting you!