Technical Customer Support Engineer for GOV Aircraft (a) | Pilatus Flugzeugwerke AG

Technical Customer Support Engineer for GOV Aircraft (a)

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

KUNDENDIENST / VERKAUF & MARKETING

Your place of work:

Stans, Schweiz

What you do:

• Serve as the primary technical point of contact for GOV customers analysing and interpreting complex issues and resolve technical issues related to aircraft systems, structures and trainer aircraft operations
• Coordinate on-site support with Pilatus customers and maintenance organizations to address in-service problems related to aircraft systems, structures and operations
• Investigate reported failures and problems in aircraft systems and structures, offering timely resolutions to ensure optimal performance and safety
• Support systems testing, including software and hardware integration
• Collaborate with internal stakeholders, customers and maintenance organizations for continuous improvement in aircraft systems, structural and operations support
• Prepare, review and update technical documentation, including memos, reports and maintenance procedure instructions

What you bring:

• Bachelor's degree in aeronautical engineering, mechanical engineering or a related field
• Minimum of 3 years of experience in technical customer support roles within the aviation industry
• Proven experience in troubleshooting complex systems, structural issues and operational challenges within an aircraft OEM environment
• Fluency in spoken and written English as well as willingness to travel internationally
• Excellent customer service and interpersonal skills, facilitating effective communication with customers, maintenance organizations and internal stakeholders
• Strong project management and task prioritization skills, capable of managing multiple projects and tasks simultaneously with minimal supervision

What we offer

• A committed, international team and unique projects
• Flexible working hours and individual pension solutions
• Support for training and opportunities for personal and professional development
• Discounted meals in our staff restaurant and various discounts for employees
• Team events at which we celebrate our successes together

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»

Your contact:

Maria Gageatu, HR Recruiter, Phone: +41 41 666 90 50