Why Work at Lenovo

Description and Requirements

Join us for a Swedish speaking customer service role within the Lenovo’s Premier Technical Support team based in Solna.

In this role you will be delivering best in class support to Lenovo’s Premier Support customers in the Nordics, Baltics & Benelux regions. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching engineers to the customers as needed to perform repairs. Supported by a team of Technical Account Managers, trainers and senior technicians, you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.

Responsibilities:

• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation

• Identify the cause of hardware / software issues and provide a solution

• Resolve cases over phone and email

• Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.

• Provide input on recurring customer problems and share that information with other technical team members when relevant.

• Monitor own ‘open case’ workload and drive to quick closure of errands.

Requirements:

• 2+ years of experience in Client Technical Support roles or Customer Service.

• Interest in computer, hardware and software with knowledge of Windows operating systems and Microsoft products.

• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)

• Effective communication skills at all levels - written and verbally.

• Business Fluent Swedish, English and one additional Nordic language

This role directly reports to our Technical Support Manager in Sweden. This is a hybrid role, requiring office presence 3 days per week and allowing remote work for the remaining days.

What we can offer You:

• Lenovo covered protection such as Life insurance, Sickness and Accident Insurance + health contribution

• Eyecare support from Lenovo

• Lenovo LifeWorks - employee assistance program

• Home Internet covered by Lenovo