Consultant Legal Feedback Services (70%, all genders)

Part of our customer service department, our legal feedback team handles complaints, inquiries and claims in the legal area. Are you excited about aviation, legal topics and customer service? Then, this role is made for you!

Starting date: March 01, 2025 or upon agreement

You may apply in English or German.

Facts

Location

Basel

Employment level

Direct entry

Function

Customer service

Working time

Part time

Salary

CLA

Publishing date

12-20-2024

Application deadline

01-05-2025

Your responsibilities include managing complaints and inquiries within the legal domain for Lufthansa, as well as overseeing routine administrative duties like approvals and quality monitoring. Additionally, you may be assigned ad-hoc tasks as needed.

• Handling requests sent by various legal authorities to Lufthansa (eg National Enforcement Body, Alternative Dispute Resolution etc ...) as well as these sent by Consumer Protection Organizations in a timely manner
• Answering requests of lawyers representing Lufthansa
• Investigating legal and paralegal claims according to guidelines
• Exchanging and coordinating with other departments and authorities
• General administrative tasks related to the department activities
• Database maintenance

Yannick Gramfort

Human Resources

Swiss International Air Lines AG

Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Modern offices, Flight benefits, Crew credit cards, Employee and networking events, Remote working (e.g. from home), Diversity programmes, Paid maternity and paternity leave

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

• Completed apprenticeship or University Degree
• Previous experience in Complaint Management would be an asset
• Experience in the airline industry would be advantageous
• Structured and precise working style
• Ability to work independently whilst adhering to internal and external deadlines and guidelines
• Good knowledge of Microsoft Office 365
• German and English, fluent in written and spoken

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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