As the Service Business Process Manager (S/4HANA), reporting to the Head of Global Service Operations, you play a key role in owning and maintaining service operations processes and applications, ensuring compliance, license-to-operate, and continuous improvement — with a primary focus on SAP S/4HANA Public Cloud ("FLASH"). You will drive process standardization and automation in collaboration with Global Process Owners (GPOs), securing and continuously improving the global service templates and processes to enhance operational efficiency in our service network.

Your responsibilities:

• Strategy implementation: Translate the global operations strategy into actionable initiatives, ensuring effective execution of the Service Operations Strategy in line with the Global Service Division’s vision and goals.
• Strategic Initiatives: Lead and review the Service Applications Roadmap, ensuring alignment with the service operations strategy, driving automation, and leveraging the latest technological advancements. Monitor the implementation of strategic initiatives to ensure they effectively contribute to our overall goals. 
• Processes in focus: Oversee ERP-related processes, including Order-to-Cash (until invoicing in FLASH), Service Agreements (Contract-to-Cash, in FLASH and ATURB/Microsoft Dynamics), Service Remanufacturing (FLASH and related off-application processes), e-invoicing (FLASH, EDICOM, and local providers) and FLASH user access management. You will also manage cross-functional interfaces with Finance, IT, Supply Chain, Commercial, Central Operations Team, Service Application Helpdesk, and other divisions. 
• Business Continuity: Ensure license-to-operate by proactively managing the impact of each SAP S/4HANA Cloud release upgrade and internal feature packs, preventing business disruptions, and maintaining smooth service operations. 
• Business performance: Enhance customer satisfaction, quality, efficiency, and productivity by optimizing processes and applications with a customer-centric approach. Ensure operational transparency with KPIs in the Operations Dashboard, proactively monitoring performance, and taking corrective actions as needed. Align projects with key business metrics for measurable impact. 
• Leadership: As part of the Operations Management team, ensure close alignment and collaboration with your peers. Provide structured coaching and guidance to empower your high-performing team, driving continuous improvement and measurable outcomes. Oversee resource planning, define roles and responsibilities, and manage project execution using structured frameworks (IS Gate Model, L6S) to ensure consistent results. Manage the IS budget allocated to your team, ensuring effective planning, tracking, and follow-up. 
• Collaboration and teamwork: Actively promote teamwork across all levels, encouraging knowledge sharing and a unified approach to achieving service operations goals. Support and inspire personal growth by equipping your team with the skills and capabilities needed. Empower your team to take ownership, adapt to new challenges, and drive meaningful change, fostering a culture of continuous learning and improvement. 
• Additional Responsibility: Co-own and lead the FLASH + ATURB Change Advisory Board. Ensure the successful request for change process in global service operations, with a focus on governance and operational alignment. Ensure optimal utilization of IS resources to manage backlog requirements and changes effectively. 

Your background:

• Experience in ERP management and optimization, particularly with S/4HANA Cloud and Microsoft Dynamics. 
• Background in service operations, systems integration, process ownership, and process improvement. 
• Ability to work effectively both independently and in collaborative, fast-paced environments. 
• Experience leading teams, managing change, and fostering an inclusive and adaptable work culture. 
• Comfortable working with senior leadership across diverse regions and cultures. 
• Experience managing global projects across multiple geographies. 
• Fluent in English (C1+); German (B2) is an advantage. 
• Willingness to travel internationally as needed. 

Your benefits:

• Attractive compensation & benefits. 
• Employee Assistance Program. 
• Global parental leave program. 
• Flexible working models.