Job Role Overview:

As an Application Service Delivery Manager, you are responsible for maximizing the business value realization for the application you manage by implementing the given priorities in the best way​. This role manages a team of people, ensuring the delivery of an application, group of applications, or platform.

Your Responsibilities

• Ensure that the application has a proper strategic positioning in alignment with IT Enterprise Architecture and Global IT Domains​

• Ensure that the application has a proper license agreement for the planned user community in alignment with the application owner​

• Ensure the application is registered within the CMDB, in line with the overall strategy and leveraging the asset registration ServiceNow capabilities​

• Ensure service delivery, particularly case resolution (incidents, requests) management. This includes ensuring a proper support agreement and that a Service Management system is in place and aligned with the Hitachi Energy standard.​

• Ensure technical documentation availability and accuracy for the application(s) in scope​

• Ensure that the yearly application costs are in line with the allocated budget​

• Manage contracts with external vendors​

• Support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential vulnerabilities ​

• Collaborate with x-functional teams to identify/mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts (e.g., Patching)​

• Continuously monitor industry trends and emerging threats to improve the effectiveness of the Vulnerability Monitoring Service and ensure compliance with global cybersecurity standards and regulations​

• Perform activities required by Internal Controls (of particular importance in case the application is ICoFR-relevant)​

• Ensure local applicable security requirements​

• Maintain close interactions with the application owner​

Your Experience:

• Bachelors Degree in Computer Science or 5Yrs or more working experience in Application Management.

• 5Yrs or more experience in Application Management, Development, and Application Run Operations.

• Experience in one or more coding languages (e.g. Javascript, C++, Python, Java. Specify the languages relevant to the role)​

• Experience with development platforms (e.g. AWS, Azure, Salesforce, Pega, Docker, Kubernetes. Specify the languages relevant to the role) ​

• Experience with functional domain where the application belongs to. (e.g. Finance, Engineering, Sales & Marketing. Specify the languages relevant to the role) ​

• Understanding of software development lifecycles​

• Strong ability to understand context for code, the codebase, and its relation to business objectives​

• Ability to work both independently and in a team

• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing

• Excellent problem solving and analytical skills​

• Growth mindset and a willingness to learn new skills, technologies, and frameworks​