Service Business Intelligence Specialist

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

As a Service Business Intelligence Specialist, you will operate in a dynamic, fast-paced environment. This role demands creative thinking, analytical skills, and the agility to adapt to new challenges. If you thrive in a culture of creativity, enjoy creating clarity from ambiguity, and are energized by finding answers to difficult problems, this is your role.

You need to have proven skills working with modern analytical tools, the ability to summarize and communicate your findings to a variety of audiences, demonstrated experience in managing multiple deliverables on multiple timelines, and the desire to continue your development in Service Delivery.

We are looking for an energetic individual who can collaborate with Service Delivery Managers, the Global and Regional services team, and internal and external support teams to identify improvement opportunities and measure our progress on our transformation journey.

Responsibilities

• Develop algorithms, tools, and analytical strategies to efficiently compare global operational performance to identify excellence and improvement opportunities.
• Provide data-supported recommendations on project prioritization and potential impacts.
• Establish strong collaborative relationships with Lenovo teams to share best practices.
• Contribute to the delivery of key transformation projects through operational insights and analytical support.
• Communicate to peers, leadership, and vendor teams on identified opportunities and project progress.

Requirements

• A degree or equivalent in the fields of business, mathematics, or science.
• Demonstrable experience in analyzing complex systems, combining disparate data sources of varying quality.
• In-depth working knowledge of modern data analysis and visualization tools.
• Strong spoken and written communication skills across a variety of audiences: vendors, peers, leadership.
• Familiarity with Lenovo’s hardware and services portfolios.
• A positive and proactive attitude, with an attention to detail, and the curiosity and drive to find creative solutions.

Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What we offer:

• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft and hard skills trainings and individual mentoring
• 1:1 contribution to the Third Pillar Pension System
• Life & Accident & Disability Insurance fully covered by Lenovo
• Referral Program
• Hybrid working model

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.